Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Martinez

Fullerton,CA

Summary

Highly self-motivated and results-driven professional with 23 years of experience in Community Management. A track record in delivering exceptional customer service ensuring clear communication and effective problem-solving. Fostering positive relationships with boards, vendors, managers, internal team, and residents. Enjoys working as part of a team, collaborating with colleagues to achieve shared goals and ensure the success of the community. Willingness to take on new challenges and experiences.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Assistant Community Manager - Lead

FirstService Residential
10.2013 - Current
  • Partner with the Community Manager to address homeowner concerns regarding personal and common area related issues
  • Many are resulting from weather related damage, ensuring clear communication and effective problem-solving
  • Coordinate communication with homeowners, vendors, and internal teams to facilitate property maintenance and enhancements
  • Respond to phone calls and emails promptly, maintaining strong communication with residents and vendors
  • Communicate clearly and effectively, consistently meeting the needs of homeowners, residents, and internal teams
  • Support residents with work order requests, facility reservations, parking concerns, gate access, and key fob distribution, and guarantee prompt resolutions and uphold a high level of customer satisfaction
  • Lead and assist in the training of new Assistant Community Managers, providing guidance and support to ensure smooth onboarding and effective role transition
  • Collaborate with Community Managers to identify more effective methods for completing tasks and streamlining workflows
  • Create and update forms such as reservation form and homeowner packets to ensure clear communication and smooth processes for residents
  • Utilize creative problem-solving skills and think outside of the box to find innovative solutions for challenging situations and improve overall community operations
  • Demonstrate strong organizational skills by managing multiple tasks, prioritizing responsibilities, and ensuring smooth daily operations

Community Relations Coordinator

Eastlake Village Homeowners Association
12.2002 - 10.2013
  • Interpreted and enforced all CCR’s rules and Regulations, Architectural Guidelines and Lake Management Committee Rules for a self-managed large
  • Master plan community with 2,240 single family homes
  • Conducted monthly inspections throughout the community to ensure compliance and protection of property values
  • Ensured compliance with all Civil codes and laws applicable to the functions of the position
  • Acted as a Committee liaison by working closely with the Architectural Committee and Hearing Committee
  • Coordinated all homeowner improvement requests, attended and followed up on action items from the ARC meetings
  • Responsible for all homeowner customer service matters which included responding to all calls and correspondence, meeting personally with homeowners, answering architectural questions taking homeowner complaints and following up to obtain a positive resolution

Education

University of Colorado at Boulder
01.1982

Various Classes

Fullerton College
01.1995

Skills

  • Payment processing
  • Vendor management
  • Proficient Excel and Word
  • Customer support
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Problem-solving

Timeline

Assistant Community Manager - Lead

FirstService Residential
10.2013 - Current

Community Relations Coordinator

Eastlake Village Homeowners Association
12.2002 - 10.2013

Various Classes

Fullerton College

University of Colorado at Boulder

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Lori Martinez