Lori Martinez
San Jose,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Class B Shuttle Driver
Royal Coach Tours
03.2026 - Current
- Operated Class B shuttle vehicles ensuring timely and safe transport of passengers.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Coordinated schedules with dispatch to optimize route efficiency and minimize delays.
- Assisted in training new drivers on safety protocols and operational procedures.
Paratransit Driver
Navarre Transport
09.2024 - 05.2025
- Maintained full understanding of local roads and traffic patterns.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Worked different route every day based on changing passenger locations and destinations.
- Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.
Class B Shuttle Driver
Corinthians Transportation
06.2025 - 03.2026
- Resolved passenger inquiries and concerns, providing exceptional customer service throughout journeys.
- Maintained accurate logs of mileage, fuel use, and service records for reporting
- Operated shuttle in compliance with local driving laws while prioritizing safe driving practices at all times.
Supervisor
Finex Group llc
03.2009 - 02.2024
- Manage all billing and reporting activities in line with deadline
- Maintain quality customer service and a positive company image by resolving customer account inquiries
- Maintain and update customer files to sustain data integrity
- Register all customer payments to the correct report
- Take care of inbound and outbound collections calls and correspondence
- Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment
- Guarantee the processing of payments
- Comply with all rules and regulations established by the Federal Fair Credit Reporting Act
- Maintain monthly quota
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Collector
Rickenbacker collections
08.2000 - 07.2008
- Collecting on various accounts, Medical, Credit Cards, Towing and Storage
- Schlueling consumers monthly payments and Settlements on accounts
- Maintain and update customer files to sustain data integrity
- Take care of inbound and outbound collections calls and correspondence
Education
Roosevelt High School
Norristown, Pennsylvania06.1988
Skills
- Strong work ethic
- Wheelchair securement
- Traffic laws compliance
- Safe driving practices
- Log keeping
- Troubleshooting skills
- Complaint resolution
- Conflict resolution
- Call center experience
- Problem resolution
- Customer service
- Team supervision
- Debt recovery expertise
- Credit reporting
Timeline
Class B Shuttle Driver
Royal Coach Tours
03.2026 - Current
Class B Shuttle Driver
Corinthians Transportation
06.2025 - 03.2026
Paratransit Driver
Navarre Transport
09.2024 - 05.2025
Supervisor
Finex Group llc
03.2009 - 02.2024
Collector
Rickenbacker collections
08.2000 - 07.2008
Roosevelt High School