Lori Massingill
TEMPLE,Texas
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive , expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
24
24
years of professional experience
Work History
Administrative Assistant/Behavioral Health Associate
Cedar Crest Behavioral Hospital And RTC
Belton, TX
11.2020 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained staff directory and company policy handbook for human resources department.
- Interacted with vendors to purchase and set up equipment and services.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Screened visitors and issued badges to maintain safety and security.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Administrative Assistant
Baylor Scott & White
Temple, TX
10.2007 - 05.2020
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
- Created detailed expense reports and requests for capital expenditures.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created PowerPoint presentations for business development purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Certified Nursing Assistant/Unit Clerk
Baylor Scott & White Medical Center
Temple, TX
10.2007 - 02.2013
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked supply availability and laid out instruments for [Type] patient rooms.
Certified Nursing Assistant
Crestview Manor Nursing Home
Belton, TX
06.2005 - 09.2007
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Certified Nursing Assistant
William R Courtney
Temple, TX
01.1993 - 07.1995
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
GED -
Gatesville High School
Gatesville, TX05.1986
Skills
- Research and Analytical Skills
- Meticulous Attention to Detail
- Ease with Computers and Technology
- Judgment and Decision Making
- Supply Inventory Control
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Professional and Courteous
- Appointment Coordination
- Strong Organizational Skills
- Document and File Management
- Schedule Management
- Microsoft Office Suite
- Task Prioritization
- Office Equipment Operation
- Multitasking and Time Management
- Mail Routing and Distribution
- High Volume Phone Inquiries
- Clear Communication
- Microsoft Office
- Employee Communications
- Administrative Procedures
- Highly Efficient and Productive
- Cleaning and Sanitizing
- Fast Learner
- Customer Service
- Order Placement
- Relationship Building
- Critical Thinking
- Reception Duties
Timeline
Administrative Assistant/Behavioral Health Associate
Cedar Crest Behavioral Hospital And RTC
11.2020 - Current
Administrative Assistant
Baylor Scott & White
10.2007 - 05.2020
Certified Nursing Assistant/Unit Clerk
Baylor Scott & White Medical Center
10.2007 - 02.2013
Certified Nursing Assistant
Crestview Manor Nursing Home
06.2005 - 09.2007
Certified Nursing Assistant
William R Courtney
01.1993 - 07.1995
GED -
Gatesville High School
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