Lori Mast
Miller,MO
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Mondelez International. Excelled in relationship management and issue resolution, boosting vendor relations and customer service standards. Skilled in restocking and efficient package handling, significantly reducing damage rates. Collaborates effectively with teams to achieve and exceed sales goals and operational efficiencies.
Overview
4
4
years of professional experience
Work History
Vendor
Mondelez International
04.2023 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Communicated with store employees to maintain conditions and appearance of retail area.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Package Handler
Fed Ex Ground
12.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Housekeeper
Thiel College
12.2021 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeper
Andover Village Skilled Nursing & Rehabilitation
11.2020 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Stahl Creek Amish School
Mt Vernon MO04.2014
Skills
- Issue Resolution
- Restocking abilities
- Relationship Management
- Loading and unloading procedures
- Customer Needs Assessment
Timeline
Vendor
Mondelez International
04.2023 - Current
Package Handler
Fed Ex Ground
12.2022 - Current
Housekeeper
Thiel College
12.2021 - 02.2022
Housekeeper
Andover Village Skilled Nursing & Rehabilitation
11.2020 - 01.2021
Stahl Creek Amish School
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