Lori Masters
San Antonio,TX
Summary
Dynamic front desk professional with a proven track record in delivering exceptional customer service and managing front desk operations. Skilled in processing reservations accurately and resolving guest inquiries promptly, aiming to enhance overall satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Springhill Suites By Marriott
09.2025 - Current
- Greeted guests warmly, providing exceptional first impressions and enhancing customer experience.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Handled guest inquiries promptly, delivering accurate information about hotel services and local attractions.
- Processed reservations using property management system, maintaining accuracy in bookings and billing.
- Assisted in resolving guest complaints effectively, enhancing satisfaction and loyalty to the hotel brand.
- Maintained organized front desk area, promoting a professional environment for both guests and staff.
- Supported administrative tasks, including filing documents and managing phone calls efficiently.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Fairfield By Marriott
12.2024 - 09.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled guest inquiries promptly, delivering accurate information about hotel services and local attractions.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
TownePlace Suites by Marriott
05.2022 - 02.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Earl Warren
San Antonio, TX05-2010
Skills
- Customer service excellence
- Detail-oriented approach
- Effective communication skills
- Collaborative teamwork
- Cash transaction processing
- Telephone communication and direction
- Precise data entry
- Problem-solving skills
- Secure information processing
- Consistent professional presentation
- Customer engagement
- Skilled in Fosse
- Proficient in handling multi-line phones
Timeline
Front Desk Receptionist
Springhill Suites By Marriott
09.2025 - Current
Front Desk Receptionist
Fairfield By Marriott
12.2024 - 09.2025
Front Desk Receptionist
TownePlace Suites by Marriott
05.2022 - 02.2024
High School Diploma -
Earl Warren