Lori Masuca
Fischer,TX
Summary
Versatile and results-oriented professional with a proven track record, adept in skills management and critical thinking. Excelled in maintaining confidentiality and leveraging office technology to enhance operational efficiency. Recognized for exceptional customer service and a meticulous attention to detail, significantly contributing to streamlined operations and improved team productivity.
Overview
32
32
years of professional experience
Work History
Assistant Director
Comal County Independent School District
New Braunfels, TX
09.2024 - Current
- Responsible for helping to plan and implement the SACC program policies and procedures on site(s), including supervising staff.
- Managed schedules, tailored enrichment activities, resolved discipline issues.
- Keep daily attendance and child release records.
- Report, record, and track staff attendance, and time-off requests in accordance with policy.
- Keep physical and computerized records of new, current, past, and complete files of child and staff records, and the supporting site documentation.
- Encourage and facilitate ongoing communication between staff and parents.
- Follow the program’s discipline policy, report persistent behavior problems to program operations leadership, and communicate and interact with families concerning discipline-related issues.
- Assist the front office in communicating with parents, teachers, and preparing transportation modes for students.
Deputy Clerk
Caldwell County Clerk's Office
Lockhart, TX
02.2020 - 03.2024
- Work cases, including criminal, civil, probate, and guardianship cases.
- Trained staff members to perform work activities and use computer applications.
- Attend court weekly for ongoing cases.
- Receive and respond to requests from various local, state, and federal agencies, and the general public.
- Receives documents and receipts payments for court fees and fines, as well as maintains the cash drawer to include counting and disbursing money.
- Communicate with customers, employees, and other colleagues to answer questions, disseminate or explain information, and address complaints.
- Responded to inquiries about applicable laws and regulations from elected officials and agencies.
- Ensured that all financial transactions were properly recorded and reported.
- Supported office clerical functions using word processing and other software, email and office machines.
- Prepare legal documents for cases using local, state and federal laws
- Assist public in researching records both electronically and manually
Direct Care Specialist
Pegasus
Lockhart, TX
04.2016 - 07.2019
- Maintain clinical records as designated by policies and procedures, such as, but not limited to, documentation of training classes, physical observation, school activities, and behavioral issues.
- Maintain the confidentiality of resident records.
- Coordinate meetings with residents' probation/parole officers and families.
- Make written reports of significant incidents
- Acted as a liaison between family members and caregivers and professional service providers.
- Participated in staff meetings and training sessions to stay current on best practices related to direct care services.
Operations Manager
FedEx Ground
Austin, TX
01.2006 - 02.2014
- Planned, organized, staffed, directed, and controlled day-to-day, long-term operations for the station on a large, multi-million dollar scale.
- Responsible for hiring, terminations, coaching, skills development, and recognizing and rewarding.
- Responsible for working with business contacts, contractors, and outside vendors.
- Responsible for answering concerns and questions from customers.
- Investigated, resolved, and/or escalated customer service issues.
- Processed payroll.
- Accept monies in the form of cash, money orders, and cashier's checks, and issue receipts.
- Ensure the nightly deposit was complete and taken to the bank for deposit.
Judicial Aide/Crime Analyst
Travis County District Judges Office/Sheriff's Off
Austin, TX
06.1993 - 12.2005
- Prepare and submit legal documents for court.
- Set cases for court, and attend court when necessary.
- Gathering criminal intelligence for ongoing criminal investigations.
- Prepared and submitted warrants of arrest.
- Answer questions from the public received in person, by phone, or by mail.
- Served as the primary point of contact for multiple agencies (FBI, DEA, ATF, etc.).
- Maintain confidentiality of cases and information.
- Established criminal patterns and trends in order to assist criminal investigations
Education
Some College (No Degree) - Criminal Justice
Austin Community College
Austin, TXSkills
- Skills management
- Attention to detail
- Maintain confidentiality
- Use of office equipment and software
- Ability to multitask
- Customer service
- Critical thinking
- Staff supervision
- Conflict resolution
- Policy implementation
- Communication skills
- Legal documentation
- Working knowledge of Odyssey
Timeline
Assistant Director
Comal County Independent School District
09.2024 - Current
Deputy Clerk
Caldwell County Clerk's Office
02.2020 - 03.2024
Direct Care Specialist
Pegasus
04.2016 - 07.2019
Operations Manager
FedEx Ground
01.2006 - 02.2014
Judicial Aide/Crime Analyst
Travis County District Judges Office/Sheriff's Off
06.1993 - 12.2005
Some College (No Degree) - Criminal Justice
Austin Community College
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