Hi, I’m
LORI A. MAYHALL
Madison,AL
Summary
Overview of Experience: Extensive experience in all facets of both Residential and Commercial Real Estate, with negotiation skills and knowledge of the Madison County marketplace. With 20 years of real estate experience, managed and maintained strong relationships with clients and past employees. Background knowledge of marketing, media relations, special events coordination, and strength in achieving effective advertising, promotional materials, and press releases. Loyal, conscientious, and strong team leadership skills in managing and training others. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
years of professional experience
Work History
Wren Homes
Design and Warranty Coordinator
01.2023 - Current
Job overview
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Identified design requirements for each project.
- Assisted in development of new materials for design projects.
- Participated in furniture selection and documentation of specifications.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Selected furniture, lighting and accessories to enhance design concepts.
New Home Design Consultant And Decorator
Stoneridge Homes
01.2021 - 01.2023
Job overview
- Spearheaded design process to align with client specifications and budget.
- Chaired design team meetings and issued action items.
- Researched design trends, technology and processes and directed work of design team .
- Appointed design consultants and encouraged performance pursuant to deed and scope of service.
- Liaised with vendors and suppliers to procure decorative materials.
- Engaged in friendly conversation with customer to better uncover individual needs
RELI Title and Closing
Real Estate Closing Coordinator
12.2020 - 01.2021
Job overview
- Prepare all documents to facilitate a smooth transaction.
- Between buyer and seller
- Working with a mortgage company to balance the CD and finalize numbers
- Confirming that a title search was properly executed and that the title is in good order
- Responsible for making sure all the financial aspects of the transaction are complete and accurate
- Putting package together for the Title agent to be ready for closing, also sending out final documents to all parties before and after closing.
- Established a positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
Stoneridge Homes, Inc
Closing and Warranty Coordinator
11.2017 - 12.2020
Job overview
- For the homebuilder, closing over 350 homes over the last 3 years
- Served as the main point of contact on all aspects of closing for the company, including, coordination of closing with Lender, Realtors, Customer and Builder
- Reviewing closing documents, including the ALTAs and HUDs and working closely with the Title Company
- Worked as Warranty Coordinator responsible for claims and managed customer request with the subcontractors and in house.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Breland Homes /DR Horton Homes
Realtor, New Home Sales Specialist
02.2011 - 10.2017
Job overview
- Onsite Realtor specializing in New Home Sales
- Started and completed community from development stage
- Sales Volume averaged $6-8 million.
Jeff Benton Homes
Realtor, New Home Sales Specialist
03.2009 - 02.2011
Job overview
- Residential Realtor for onsite sales for new home community
- Strong communication, organizational skills as well as strong customer service,as well as maintaining relationships
- Sales volume of over $6 million in 2009 and currently in 2010 sales over $8 million.
The Barco Firm
Media Consultant and Public
01.2007 - 01.2009
Job overview
- Accountable for representing the firm as liaison within the community including
A Realty Group
Realtor
01.2004 - 01.2007
Job overview
- Commercial and Residential Real Estate Sales and Leasing
- Sales an Leasing of Commercial Properties, Residential Sales and Property Management
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated, facilitated, and managed real estate transactions.
Lamb Commercial Services, Inc
Executive Marketing Assistant
01.1997 - 01.2004
Job overview
- And Leasing of Commercial Properties
- Property Management, Marketing
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Nutrisystem
Store Manager
01.1991 - 01.1994
Job overview
- Managed a team of eight Sales Representatives and two Counselor
- Maintained client base as well as continually built sales
- Implemented training for new sales staff
- Supervised all inventory and scheduling
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Domino's Pizza of Tarrant County
Director of Marketing
01.1986 - 01.1990
Job overview
- Responsible for all facets of marketing and advertising for 25 Domino's Pizza Franchise stores
- Created school nutrition program
- Arranged fundraisers for schools and non-profit organizations
- Conducted driver training programs and management training classes
- Contributed significantly in business growth and store profits
Education
Continuing Education
CSP, Certified NewHome Specialist
2010
Continuing EducationWashington, DC
Performance Network Management from Real Estate
2007
Ben Porter's School of Real EstateHuntsville
from Real Estate
1998
Texas ChristianUniversity
B.S from Marketing and BusinessManagement
1986
Skills
- Warranty Understanding
- Coordinating Repairs
- Status Updates
- Microsoft Office
- Customer Satisfaction
- Customer Relations
- Office Organization
- Leadership and Change Management
- Account Management Expertise
- Customer Service Management
- Builder Trend Software
- Customer Inquiries
Timeline
Design and Warranty Coordinator
Wren Homes
01.2023 - Current
Stoneridge Homes
New Home Design Consultant And Decorator
01.2021 - 01.2023
Real Estate Closing Coordinator
RELI Title and Closing
12.2020 - 01.2021
Closing and Warranty Coordinator
Stoneridge Homes, Inc
11.2017 - 12.2020
Realtor, New Home Sales Specialist
Breland Homes /DR Horton Homes
02.2011 - 10.2017
Realtor, New Home Sales Specialist
Jeff Benton Homes
03.2009 - 02.2011
Media Consultant and Public
The Barco Firm
01.2007 - 01.2009
Realtor
A Realty Group
01.2004 - 01.2007
Executive Marketing Assistant
Lamb Commercial Services, Inc
01.1997 - 01.2004
Store Manager
Nutrisystem
01.1991 - 01.1994
Director of Marketing
Domino's Pizza of Tarrant County
01.1986 - 01.1990
Continuing Education
CSP, Certified NewHome Specialist
Continuing Education
Performance Network Management from Real Estate
Ben Porter's School of Real Estate
from Real Estate
Texas ChristianUniversity
B.S from Marketing and BusinessManagement
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