Open To Work
Hi, I’m
LORI ATKINSON
Concierge Travel Consultant and Owner
American Fork,Utah
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Summary
Results-driven Customer Service Specialist with a proven track record of enhancing client satisfaction and resolving issues efficiently. Skilled in computer knowledge and adept at deescalation techniques. Recognized for leadership abilities and commitment to delivering exceptional service.
Overview
2026
years of professional experience
20
Years of management experience
5
Years of remote office experience
1
Certificate
Work History
Flaming Pit BBQ
Operations Manager
Job overview
- Company Overview: Tony Schiavone a former Chef, created a couple of unique local restaurants designed with authentic southern bbq recipes, live blues music, a full-service bar, catering, and also competed nationally in rib competition
- Tony Schiavone a former Chef, created a couple of unique local restaurants designed with authentic southern bbq recipes, live blues music, a full-service bar, catering, and also competed nationally in rib competition
Paramount Acceptance
Customer Service Specialist
01.2021 - Current
Job overview
- Company Overview: Paramount Acceptance is a software development company that provides the gym industry with a client database and billing platform
- Paramount Acceptance is a software development company that provides the gym industry with a client database and billing platform
UPS
Temporary Remote Customer Service Representative
05.2020 - Current
Job overview
- Company Overview: The United Parcel Service is a worldwide leader in shipping and delivery
- Hired to handle customer service calls, explain problems in shipping, create resolutions, and deescalate uncomfortable situations
- Currently taking calls Monday-Friday, 8 hours a day
- This is a temporary assignment, ending at the end of August
- Enhanced customer satisfaction by reducing inquiry response time, leading to improved service delivery and client trust
- Resolved customer issues effectively, leading to a 20% increase in customer satisfaction ratings within 6 months by implementing a streamlined feedback process
- The United Parcel Service is a worldwide leader in shipping and delivery
J&R Contracting
Contracting Receptionist and Office Assistant
12.2019 - Current
Job overview
- Company Overview: Small Family Owned and Operated Metal Roof and Construction Company
- Purchased all office supplies
- Assisted in uniform and laundry maintenance
- Handled payroll processing
- Scanned incoming and outgoing mail and office shipments
- Entered and prepared invoices for accounts payable
- Mailed payments
- Scheduled and entered new client information
- Scheduled estimates for disaster situations
- Small Family Owned and Operated Metal Roof and Construction Company
Johns Manville
Machine Attendant
03.2019 - Current
Job overview
- Company Overview: John's Manville is a Leading Industrial Roofing and Building Materials Manufacturer
- Operation Machines creating building and roofing materials
- John's Manville is a Leading Industrial Roofing and Building Materials Manufacturer
Schindler Elevator
Customer Service Specialist
12.2018 - Current
Job overview
- Company Overview: Schindler is one of the largest manufacturers and service providers for elevators and escalators all around the world
- Schindler is one of the largest manufacturers and service providers for elevators and escalators all around the world
Residential Renovations
Telecommunications Specialist/Marketing/Promotions/Communications
03.2018 - Current
Job overview
- Company Overview: This company specializes in Disaster Solutions for catastrophic disaster situations for homes and businesses
- Assisted my office team in the daily operations of the construction, renovations, and repair company
- This company specializes in Disaster Solutions for catastrophic disaster situations for homes and businesses
TLC Transportation
Paratransit Driver
Current
Job overview
- Company Overview: TLC was established and originally founded and operated by Chris Jacquillard
- They provide the most reliable and reputable Paratransit Services in the State of Ohio
- TLC was established and originally founded and operated by Chris Jacquillard
- They provide the most reliable and reputable Paratransit Services in the State of Ohio
Apple A Day Transportation
Paratransit Specialist
Current
Job overview
- Company Overview: Apple A Day was formerly a local Paratransit Company located in Toledo Ohio
- Planning Routes
- Maintaining Schedules
- Transporting Special Needs Clients
- Apple A Day was formerly a local Paratransit Company located in Toledo Ohio
Lucas County Job and Family Services
Operations Assistant
Current
Job overview
- Company Overview: This is the Lucas Counties Department of Social Services providing public assistance for the county's residents
- Casework Including Eligibility Determination and Investigation, Prevention Retention
- Transportation, care, and assistance of contracted service clients, including developmentally disabled and autistic individuals, adults and children with severe behavioral issues, and Alzheimer's clients
- This is the Lucas Counties Department of Social Services providing public assistance for the county's residents
Lucas County Children's Wonderland
Management
Current
Job overview
- Company Overview: Lucas County operates this annual holiday displays and activity assemblies
- Maintained steady communication with insurance companies and mortgage representatives regarding coverage for damages and disaster assistance
- Lucas County operates this annual holiday displays and activity assemblies
Education
Owens Community College
Associate's -Unfinished from Business Administration
03.1990
Mercy School Of Nursing
Medical Billing and Terminology
09.1993
Certification
- Life Saving and CPR Certification, 01/10, State Of Ohio
- Forklift and Pallet Jack Certified, 01/10, State Of Ohio
- Customer Service Specialist II, 01/00, State Of Ohio
Skills
- Computer Knowledge
- Deescalation
- Discipline
- Eligibility
- Employee Training
- Forklift Operator
- Government Office Employment Experience
- Human Resources
- Integration Experience
- Inventory
- Leadership
- Marketing
- Notary Public
- Politic Campaign Experience
- Public Relations
- Purchasing
- Recruiting
- Social Services
- Training Experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Portfolio
FEATURED
Certification
Google Reviews
Google Reviews
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteAffiliations
- International Association of Administrative Professionals
- Association of Information Technology Professionals
- American Society of Safety Professionals
Pronouns
She/Her/Hers
Languages
English
Professional Working
Timeline
Customer Service Specialist
Paramount Acceptance
01.2021 - Current
Temporary Remote Customer Service Representative
UPS
05.2020 - Current
Contracting Receptionist and Office Assistant
J&R Contracting
12.2019 - Current
Machine Attendant
Johns Manville
03.2019 - Current
Customer Service Specialist
Schindler Elevator
12.2018 - Current
Telecommunications Specialist/Marketing/Promotions/Communications
Residential Renovations
03.2018 - Current
Mercy School Of Nursing
Medical Billing and Terminology
Operations Manager
Flaming Pit BBQ
Paratransit Driver
TLC Transportation
Current
Paratransit Specialist
Apple A Day Transportation
Current
Operations Assistant
Lucas County Job and Family Services
Current
Management
Lucas County Children's Wonderland
Current
Owens Community College
Associate's -Unfinished from Business Administration
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