Lori McCoy
Navarre
Summary
Dynamic Senior Manager with extensive experience at National Airlines, excelling in flight operations management and team leadership. Proven track record in optimizing resource allocation and driving process improvements, enhancing operational efficiency by reducing delays. Passionate about mentoring teams to achieve regulatory compliance and elevate performance in high-pressure environments.
Overview
38
38
years of professional experience
Work History
Senior Manager - SOC Ground Coordinators
National Airlines
Orlando
12.2022 - Current
- Spearhead day-to-day operations for System Operations Control (SOC), managing a team of coordinators responsible for flight scheduling, ground handling, and vendor coordination.
- Lead the strategic planning and execution of flight operations, ensuring smooth coordination between various departments to minimize disruptions and optimize flight performance.
- Foster a culture of high performance, mentoring and coaching team members to improve operational efficiency and accountability.
- Drive process improvements to enhance operational workflow, reduce delays, and increase overall team productivity.
- Collaborate with senior leadership to align team performance with broader organizational goals and regulatory requirements.
SOC Duty Manager
Eastern Airlines LLC
Wayne
12.2021 - 12.2022
- Managed a cross-functional team, overseeing the execution of flight operations and the resolution of scheduling disruptions in real-time.
- Acted as the key point of contact for senior leadership, providing critical updates on operational performance and strategic decisions.
- Directed the response to irregular operations (IROPS), ensuring team collaboration and effective decision-making under pressure.
- Led efforts to optimize resource allocation, improving operational efficiency and reducing costs.
Senior Air Traffic Control Shift Leader
Muir Tower (Military Airfield)
Ft. Indiantown Gap
02.2019 - 12.2021
- Led a high-performing team of air traffic controllers, managing daily operations in a fast-paced military airfield environment.
- Developed and implemented training programs to ensure team proficiency in air traffic control procedures and safety protocols.
- Directed operational planning and execution for military and civilian air traffic, ensuring compliance with FAA and military regulations.
- Managed emergency responses and real-time decision-making, ensuring continuous communication between teams during critical operations.
Flight Operations & Dispatch Manager
Privaira
West Palm Beach
02.2014 - 03.2018
- Managed a team of flight dispatchers, overseeing daily flight operations, route planning, and coordination with aircrew members to ensure safe and efficient flights.
- Created and implemented operational strategies to improve dispatch efficiency and on-time performance, resulting in enhanced service delivery.
- Developed team training initiatives focused on enhancing decision-making, regulatory compliance, and operational safety.
- Strengthened interdepartmental collaboration, ensuring alignment between dispatch, flight crews, and ground operations.
Dispatch/Logistics Manager
Mauiva AirTours
Altamonte Springs
05.2012 - 02.2014
- Managed dispatch operations, ensuring compliance with FAA regulations and smooth flight execution.
- Led a team of dispatchers, providing guidance and training to improve operational effectiveness and customer satisfaction.
- Implemented improvements in logistical coordination, reducing operational disruptions and optimizing resource utilization.
Tactical Tower Chief / Air Traffic Controller
Muir Army Airfield / Army National Guard
Annville
05.1994 - 04.2012
- Led a team of controllers in managing high-tempo air traffic operations in both tactical and controlled airspace environments.
- Developed and enforced operational protocols to ensure air traffic safety and efficiency under complex conditions.
- Provided real-time leadership during military operations, ensuring seamless coordination between various military units and civilian air traffic.
Air Traffic Controller
United States Air Force
Minot
02.1987 - 12.1988
- Directed aircraft movements in controlled airspace, ensuring safe and efficient flight operations.
- Managed high-stakes decision-making in a fast-paced environment, coordinating with multiple agencies to maintain air traffic flow.
Education
Certificate - Air Traffic Control
US Air Force Air Traffic Control School
Keesler AFB Mississippi12-1988
Skills
- Flight operations management
- Resource allocation
- Vendor coordination
- Process improvement
- Regulatory compliance
- Team leadership
Core Management Competencies
- General Management & Leadership: Proven ability to lead large teams, develop talent, and foster a high-performance work environment.
- Operational Strategy & Process Improvement: Skilled in identifying inefficiencies and implementing operational strategies that improve performance and reduce costs.
- Team Development & Coaching: Experienced in mentoring, training, and building cross-functional teams, cultivating leadership potential, and improving team collaboration.
- Cross-Functional Collaboration: Strong collaboration skills with departments such as dispatch, maintenance, flight operations, and ground handling.
- Regulatory Compliance & Risk Management: Extensive experience managing compliance with FAA, TSA, and military regulations.
- Change Management & Organizational Development: Expertise in leading teams through operational changes and adapting to evolving industry standards.
- Decision-Making Under Pressure: Ability to lead teams through high-pressure situations, ensuring effective problem-solving and operational continuity.
Timeline
Senior Manager - SOC Ground Coordinators
National Airlines
12.2022 - Current
SOC Duty Manager
Eastern Airlines LLC
12.2021 - 12.2022
Senior Air Traffic Control Shift Leader
Muir Tower (Military Airfield)
02.2019 - 12.2021
Flight Operations & Dispatch Manager
Privaira
02.2014 - 03.2018
Dispatch/Logistics Manager
Mauiva AirTours
05.2012 - 02.2014
Tactical Tower Chief / Air Traffic Controller
Muir Army Airfield / Army National Guard
05.1994 - 04.2012
Air Traffic Controller
United States Air Force
02.1987 - 12.1988
Certificate - Air Traffic Control
US Air Force Air Traffic Control School
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