Lori McGinn
Summary
Dynamic leader with proven expertise in store operations and security management, notably at Sonics Drive In. Excelled in customer service and problem-solving, significantly enhancing customer satisfaction and safety. Skilled in inventory management and team leadership, adept at mentoring staff to peak performance. Achievements include streamlining store procedures and reducing security incidents, demonstrating exceptional organizational and communication skills.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dynamic individual with hands-on experience in human services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Sonics Drive In
03.2010 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
License Dependency Councilor Intern
Direction of Recovery
03.2014 - 01.2020
- Participated in budget planning sessions, ensuring responsible allocation of funds for key projects and programs.
- Championed environmental sustainability efforts within the community, leading to increased participation in recycling programs.
- Mentored junior staff members, fostering professional development opportunities within the council office.
- Collaborated with other council members to develop strategic plans for community growth.
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Streamlined case management processes to reduce administrative burden and increase time spent providing direct client services.
- Expanded community outreach efforts, resulting in increased awareness of available substance abuse resources and prevention initiatives.
- Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.
- Promoted a safe therapeutic environment that fostered trust between clients and counselors by setting clear boundaries and expectations.
- Ensured compliance with federal, state, and local regulations governing addiction counseling practices through meticulous record-keeping procedures.
- Supported aftercare planning for continued recovery after treatment.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Coordinated referrals for addiction services based on individual client needs and preferences.
Security Officer
LyondellBasell Industries
04.2013 - 02.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Associate of Applied Science - Human Services
Lone Star College
The Woodlands, TX05-2015
Associate of Science - License Chemical Dependency Councilor
Lone Star College
The Woodlands, TX05-2015
High School Diploma -
Joyful Sound Christian Academy
Porter, TX05-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Inventory management
- Outstanding communication skills
- Retail inventory management
- Employee training
- POS systems
- Supply ordering
- Staff supervision
- Accurate cash handling
- Systems and software expertise
- Market analysis
- Program administration
Certification
- Youth Mental Health First Aid USA– National Council for Behavioral Health.
- Certified Addiction Counselor (CAC) - Association of Addiction Professionals.
- Substance Abuse Professional (SAP) – Department of Transportation or Equivalent Bodies.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Heart Association.
- Mental Health First Aid Certification - National Council for Behavioral Health.
- Applied Behavior Analysis Technician (ABAT) – Behavioral Intervention Certification Council.
- Certified Family Support Worker (CFSW) - National Certification Board for Family Support Professionals.
- Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification.
- CPR/AED Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
License Dependency Councilor Intern
Direction of Recovery
03.2014 - 01.2020
Security Officer
LyondellBasell Industries
04.2013 - 02.2015
Store Manager
Sonics Drive In
03.2010 - 03.2020
Associate of Applied Science - Human Services
Lone Star College
Associate of Science - License Chemical Dependency Councilor
Lone Star College
High School Diploma -
Joyful Sound Christian Academy
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