Lori McKinney
NORTH BRANCH
Summary
Dedicated professional with a strong focus on customer satisfaction and excellent communication skills. Experienced in obtaining construction permits and managing subcontractor activities, contributing to timely project completions and positive client relationships.
Overview
28
28
years of professional experience
Work History
Construction Manager
Voyda's Home Repair and Remodeling
North Branch, MN
08.2015 - Current
- Led project planning and execution for residential remodeling, ensuring adherence to timelines and budgets.
- Coordinated subcontractor activities, maintaining high-quality standards and safety compliance on all job sites.
- Developed and implemented efficient resource allocation strategies to optimize workflow and reduce delays.
- Mentored junior staff in construction processes, enhancing team performance and skill development.
- Facilitated communication between contractors, clients, and stakeholders to promote collaboration and resolve issues.
- Participated in pre-construction meetings with clients, discussing their expectations and addressing concerns proactively.
- Developed strong relationships with clients by delivering excellent customer service during construction projects.
- Efficiently managed material procurement processes to prevent delays in the project''s progress.
- Oversaw change order requests from clients or contractors while managing budgetary constraints effectively.
- Collaborated with architects, engineers, and other professionals to deliver high-quality construction projects.
- Contributed to a positive company image by consistently upholding high standards for professionalism and ethical conduct in all interactions.
- Assisted in budget management for projects, resulting in cost savings and timely completion.
- Contributed to successful project completion by monitoring progress, resolving issues, and providing timely updates to senior management.
- Obtained building and specialty permits from local jurisdictional agencies.
Lead Licensed Massage Therapist
Bella on The Bay Spa
Excelsior, MN
09.1998 - 08.2015
- Led team of massage therapists, ensuring high-quality service delivery and client satisfaction.
- Developed customized treatment plans based on client needs and wellness goals.
- Trained and mentored junior therapists, enhancing skill levels and service quality.
- Implemented operational improvements, increasing workflow efficiency within the spa environment.
- Collaborated with management to refine spa services, resulting in enhanced customer retention rates.
- Managed scheduling and client intake processes to optimize therapist availability and client experience.
- Conducted regular assessments of therapy techniques to ensure adherence to industry standards and best practices.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Mentored junior therapists in proper techniques and best practices, fostering a culture of continuous learning within the team.
- Contributed to the overall growth of the business through exceptional customer service and positive word-of-mouth referrals.
Education
High School Diploma -
Minnetonka High School
Minnetonka, MNAssociate of Arts - Massage Therapy
Aveda Institute
Minneapolis, MNAssociate of Applied Science - Nursing
Anoka Ramsey Community College
Cambridge, MN10-2017
Skills
- Project coordination
- Quality inspection
- Effective problem resolution
- Decision-making
- Excellent customer relations
- Change order management
- Construction permits application
- Heavy labor
Timeline
Construction Manager
Voyda's Home Repair and Remodeling
08.2015 - Current
Lead Licensed Massage Therapist
Bella on The Bay Spa
09.1998 - 08.2015
High School Diploma -
Minnetonka High School
Associate of Arts - Massage Therapy
Aveda Institute
Associate of Applied Science - Nursing
Anoka Ramsey Community College