Lori McNulty
Petersburg,IL
Summary
Seasoned optician and paraoptometric offering over 25 years of experience and unparalleled dedication to patient satisfaction. Knowledgeable about prescriptions, insurance practices, office software, and day to day office operations. Successful at building loyal relationships with patients, meeting unique needs and managing dynamic requirements in busy office settings. Ready to learn something new and add another chapter to a long fulfilling and successful career in optics.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Senior Optician
Vision Care Associates At Prairie Crossing
Springfield, Illinois
02.2010 - Current
- File claims with vision and medical insurance companies to garner payment for optical services.
- Manage and keep current all tables related to spectacle screen in Compulink, office management software.
- Train less experienced opticians with troubleshooting and correcting problems patients have with their glasses.
- Learn new catalog of items to present current options to patients.
- Operate lensometers to orient and mark lenses for eyeglasses.
- Calibrate seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Manage check-in and check-out procedures, verify patient information and submit lens orders.
- Discuss optimal lens, coating and frame recommendations with patients to meet individual needs.
- Evaluate completed lenses to check compliance with customer specifications and accuracy against orders.
- Maintain thorough records of customer information, prepare detailed work records, process insurance claims and collect balances from patients.
- Prepare work orders outlining all specifications for new lenses and frames.
- Adjust and repair new and previously purchased frames to satisfy customer demands.
Optician/Optical Lab Technician
Prairie Eye Center
Springfield, Illinois
02.2009 - 02.2010
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Shaped lenses appropriately for insertion into frames.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Measured and recorded visual acuity and color vision testing.
- Inspected lens blanks to detect flaws, verified smoothness of surface and checked thickness of coating on lenses.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Performed lensometry
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations.
Optical Lab Manager/Optical Retail Manager
Lenscrafter's
Springfield, Illinois
08.2003 - 02.2009
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Reviewed cash handling and operations reports.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales and breakage goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed controllable P&L line items to improve margins.
Licensed Long Term Care Administrator
Tutera Health Care Services
Central, Illinois
05.2001 - 06.2003
- Oversaw day to day operations of Medicare certified long term care facility.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
High School Diploma -
Salem Community High School
Salem, IllinoisAssociate of Applied Science - Opticianry
Ferris State University
Big Rapids, MIBachelor of Science - Health Care Systems Administration
Ferris State University
Big Rapids, MISkills
- Extensive knowledge of day to day operations of Optometric practice
- Extensive knowledge of insurance coverage, authorizations, and submission of claims in optometric practice
- Staff management
- Appointment scheduling
- Training and development
- Corrective lens options
- Verifying prescriptions
- Patient testing
Certification
ABOC - American Board of Opticianry Certified
CPO - Certified Paraoptometric
Timeline
Senior Optician
Vision Care Associates At Prairie Crossing
02.2010 - Current
Optician/Optical Lab Technician
Prairie Eye Center
02.2009 - 02.2010
Optical Lab Manager/Optical Retail Manager
Lenscrafter's
08.2003 - 02.2009
Licensed Long Term Care Administrator
Tutera Health Care Services
05.2001 - 06.2003
High School Diploma -
Salem Community High School
Associate of Applied Science - Opticianry
Ferris State University
Bachelor of Science - Health Care Systems Administration
Ferris State University
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