Lori Means
Nixa,MO
Summary
Passionate about assisting, supporting, and enriching the lives of senior citizens. I am very personable and quickly build relationships with seniors by simply listening to them. I also serve on the women's committee at my church and plan and execute large events for up to 100 women several times per year. This experience has helped me to plan and execute multiple daily, weekly and monthly activities for the residents, after all...These are their Golden Years!
Overview
16
16
years of professional experience
Work History
Accounting Team Member
Federal Protection
01.2020 - Current
- Provide customer service for Federal Protection customers in all areas of business.
- Run all CC payments daily, post all ACH/CC payments manually to each account daily. This requires a very high level of attention to detail.
- Run reports for renewals, coordinate with 2 other departments as well as the President of the company prior to working on re-writing contracts.
- Rewrite all Commercial/Residential contracts monthly. This consists of working closely with all Technical Consultants, as well as management.
- Openly discuss ideas with management to improve Salesforce .Streamlined operations and prioritized tasks, allowing staff to increase revenue.
Customer Service Representative
Amerigas
01.2019 - 01.2020
- Provide customer service for Amerigas customers including setting up new accounts, taking payments, handled details of emergency/leak calls effectively, updated routes accordingly.
- Completed a special project showing 48% improvement with adding an extra dunning call at the local office level for collections/cutoffs.
- Openly discussed ideas with management to help with compiling data for report automation in a corporate environment.
Activity Director/Kitchen Manager
Alta Vista Senior Center
01.2017 - 2019
- Developed, planned and organized quality activities that enriched the lives of the senior residents on a daily, weekly, and monthly basis. Activities included a monthly theme for the center, day trips, games, crafts, exercise, and musical entertainment for all levels of residential care including memory care residents.
- Effectively interacted with superiors to implement new ideas and measures resulting in higher quality of living for our senior residents.
- Managed personnel in all aspects, trained, coached, developed and enforced disciplinary actions if needed.
- Ordered weekly inventory for the facility as well as the kitchen for daily meal prep. Updated meal routes, including any adjustments for extra transformation for the meals on wheels program for 3 counties.
- Helped serve 30 plus inbound meals, as well as 60 out bound hot meals for senior citizens, passing health inspections with nothing less than excellent reviews.
Quality Assurance Coordinator
Expedia
01.2010 - 2017
- 6+ year's internal auditing, audit reporting and risk mitigation in a corporate environment. Ran extensive reporting for multiple lines of business including SQL queries for data analysis.
- Averaged 37,000 manual internal audits per year on 11 lines of business with 98% accuracy. Superior attention to detail with strong organizational and analytical thinking skills.
- Collaboratively mapped process workflows end to end using Visio. Utilize skills and knowledge of Financial Operations systems to improve process and quality standards.
- Coordinated volunteer activities as well as planned team building activities.
Education
Completed 18 Months Before Military Move. - Business Administration
Austin Peay State University
Clarksville, TNHigh School Diploma - Business Administration And Management
Farmington High School
Farmington05.1988
Skills
- Teamwork and collaboration
- Accounting software proficiency
- Payroll processing
- MS office
- Microsoft Excel
- Accounts payable and receivable
- Collections and invoice processing
- Auditing procedures
- Customer service
- Attention to detail
- Verbal and written communication
Accomplishments
- Received recognition for providing superior customer service to the senior residents and improving morale and attendance for the senior center.
- Received several awards for Cross-departmental relationship building including conflict resolution as well as collaboration champion by demonstrating my dedication to team work and overall mission accomplishment.
- Received recognition for 100% quality auditing for multiple months during my tenure as a Quality Assurance Coordinator.
- Received several awards and recognition for meeting a goal of selling $5,000 worth of product in the first 90 days of my personal business.
Timeline
Accounting Team Member
Federal Protection
01.2020 - Current
Customer Service Representative
Amerigas
01.2019 - 01.2020
Activity Director/Kitchen Manager
Alta Vista Senior Center
01.2017 - 2019
Quality Assurance Coordinator
Expedia
01.2010 - 2017
Completed 18 Months Before Military Move. - Business Administration
Austin Peay State University
High School Diploma - Business Administration And Management
Farmington High School