Lori Miller
Restaurant Manager
Clearwater,FL
Summary
Dedicated Restaurant Manager with excellent experience in industry. Accumulated 22 years of progressive experience within the sales and service industry. Able to perform all positions in the front of house. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team leader with effective communication and organization skills.
Overview
25
25
years of professional experience
Work History
Receptionist
John Suiters Construction
Safety Harbor, FL
02.2019 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Lead Bartender
Puff And Stuff Catering
Tampa, FL
07.2016 - 12.2018
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 50-500 customers daily, depending on event.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Lead Bartender/Server Shift Leader
Timpano Chophouse
Tampa, FL
03.2014 - 07.2016
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales.
Bar Manager
Madison And Main
Sag Harbor, NY
05.2013 - 09.2013
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Consulted with managers to organize special events and promotions.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Seasonal position
Bartender
Christini's Ristorante Italiano
Orlando, FL
05.2012 - 05.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bar Manager
Beachhouse
East Hampton, NY
05.2011 - 05.2011
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Responsible for Inventory and ordering.
- Seasonal Position
Sales Executive
Orange Lake Resort
Orlando, FL
05.2008 - 12.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Sold timeshare on an Exclusive British Line.
- Sales Executive of the month, six times.
- Sold over a million in inventory, the first year.
Lead Bartender
Timpano Italian Chophouse
Orlando, FL
01.2007 - 01.2013
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over 150-500 customers daily.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Assistant Manager/Bar Captain/Server Captian/Sommelier
Charleys Steakhouse
Orlando, FL
01.2004 - 12.2007
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained Bar and Server Staff to insure superior customer service.
- Assisted General Manager both on the floor and behind bar.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Managed and Inventoried One Million Dollar Wine Program.
Bartender/Server
Ocala Ale House
Ocala, FL
04.1997 - 07.2003
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
No Degree - Business Management
CFCC
Ocala, FLReal Estate Sales Associate
IFREC Real Estate School
Orlando, FL01.2007
High School Diploma -
Elsinore High School
Lake Elsinore, CA05.1995
Skills
- Bar Management
- Cocktail Knowledge
- Wine Knowledge
- FOH Management
- Training
- Revenue Forecasting
- Staff Scheduling
- Team Leadership
- Sales Tracking
- Business Leadership
- Managing Deliveries
- Staffing and Sales Reporting
- Restaurant Operation
- Monthly Inventory
- Calm and Pleasant Demeanor
Timeline
Receptionist
John Suiters Construction
02.2019 - 03.2022
Lead Bartender
Puff And Stuff Catering
07.2016 - 12.2018
Lead Bartender/Server Shift Leader
Timpano Chophouse
03.2014 - 07.2016
Bar Manager
Madison And Main
05.2013 - 09.2013
Bartender
Christini's Ristorante Italiano
05.2012 - 05.2013
Bar Manager
Beachhouse
05.2011 - 05.2011
Sales Executive
Orange Lake Resort
05.2008 - 12.2009
Lead Bartender
Timpano Italian Chophouse
01.2007 - 01.2013
Assistant Manager/Bar Captain/Server Captian/Sommelier
Charleys Steakhouse
01.2004 - 12.2007
Bartender/Server
Ocala Ale House
04.1997 - 07.2003
No Degree - Business Management
CFCC
Real Estate Sales Associate
IFREC Real Estate School
High School Diploma -
Elsinore High School
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