Hi, I’m
Lori Miller
Dewitt,AR
Summary
Accomplished who proudly maintains a highly productive, efficient and quality-driven environment at all times. Committed to acting as a professional and competent first point of contact to clients. Focused Secretary with a solid administrative support background, with adept at paying attention to the details when managing daily procedures and deadlines. Billing Specialist who thrives under pressure and successfully works with diverse teams. Detail-oriented Legal Secretary with vast knowledge of the insurance industry and office management- organized and efficient with the ability to learn new processes quickly. Secretary equipped with a positive attitude who functions well in large office environments and manages priorities for multiple tasks with ease.
Overview
16
years of professional experience
Work History
Right At Home
Office Manager
03.2017 - 01.2018
Job overview
- Responsible for the running of all aspects of the office and for providing efficient administrative support across the practice
- Lead a staff 100 employees, which included medical staff, office staff, and the medical billing
- Provided excellent customer service within the home health agency and ensured all patients were well attended
- Managed office operations, work flow, office staff-included recruitment, performance management and training/development
- Provided support and performed regular QA reviews for client intake, registration and intake
- Managed client reception and client services coordination
- Maintained and operated the electronic health records and billing system.
Avritt Medical Equipment Inc.
Commercial Billing/ Customer Service Representative
06.2014 - 03.2017
Job overview
- Tracked progress and updated all electronic claims, processed commercial and patient refund accounts
- Managed monthly audits for Medicare and Blue Cross and Blue Shield Insurance external audit
- Accessed computerized financial information to answer questions related to specific accounts
- Reviewed files, records and other documents to obtain information and respond to requests
- Assessed patients and documented their financial needs.
Northwest Regional Medical Center
Billing Specialist
06.2002 - 04.2012
Job overview
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
Southgroup Insurance
Customer Service Representative
02.2003 - 06.2005
Job overview
- Calculated premiums and established payment methods for sales
- Met with walk-in policyholders to address and resolve complaints
- Met with existing and prospective clients each week to select appropriate insurance policies
- Finalized sales and collected necessary deposits
- Collected all premiums on or before effective date of coverage
- Followed up with customers on unresolved issues
- Reported policy changes and company conditions affecting customer satisfaction
- Processed annual reviews of existing policies to update information.
Education
Delta State UniversityCleveland, MS
Business Administration
North Sunflower AcademyDrew, MS
High School Diploma
01.1990
Skills
- Billing accounts specialist
- Account reconciliation
- Invoice coding familiarity
- Exceptional organization
- Advanced computer proficiency
- Knowledge of Medicare statutes and regulations
- Promotes positive behavior
- Property insurance
- Underwriting knowledge
- Home, auto and recreational insurance sales
- Results-oriented
- Emerging coverage
- Proactive team player
Timeline
Office Manager
Right At Home
03.2017 - 01.2018
Commercial Billing/ Customer Service Representative
Avritt Medical Equipment Inc.
06.2014 - 03.2017
Customer Service Representative
Southgroup Insurance
02.2003 - 06.2005
Billing Specialist
Northwest Regional Medical Center
06.2002 - 04.2012
Delta State University
Business Administration
North Sunflower Academy
High School Diploma
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