Summary
Overview
Work History
Education
Skills
Timeline
Server

Lori Miller

New Port Richey,Florida

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to engage guests and handle cash transactions accurately, enhancing customer satisfaction and loyalty. Recognized for effectively training new staff and maintaining a clean, organized dining environment, contributing to a positive dining experience.

Overview

35
35
years of professional experience

Work History

Server

Clutch Smoked Meats
10.2022 - 03.2023
  • Provided excellent customer service by anticipating guest needs and responding promptly to inquiries.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu offerings thoroughly to effectively communicate options and answer guest questions.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Supported team members during busy shifts by efficiently managing multiple tables and tasks.
  • Handled cash transactions accurately while processing payments and issuing receipts.
  • Adapted quickly to changing environments and priorities, ensuring smooth service operations.
  • Followed health and safety guidelines consistently to maintain a safe dining atmosphere for guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

Wildflour Cafe
10.2022 - 03.2023
  • Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
  • Operated POS system efficiently to process transactions and manage orders accurately.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.

Server/shift Supervisor

IHOP
  • Provided exceptional customer service by accurately taking and delivering orders.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted in training new servers on menu offerings and service standards.

Sandwich Artist

Subway
  • Provided excellent customer service by anticipating guest needs and responding promptly to inquiries.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu offerings thoroughly to effectively communicate options and answer guest questions.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Supported team members during busy shifts by efficiently managing multiple tables and tasks.
  • Handled cash transactions accurately while processing payments and issuing receipts.
  • Adapted quickly to changing environments and priorities, ensuring smooth service operations.
  • Followed health and safety guidelines consistently to maintain a safe dining atmosphere for guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

Lew's
04.2023 - 03.2025
  • Provided excellent customer service by anticipating guest needs and responding promptly to inquiries.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu offerings thoroughly to effectively communicate options and answer guest questions.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Supported team members during busy shifts by efficiently managing multiple tables and tasks.
  • Handled cash transactions accurately while processing payments and issuing receipts.
  • Adapted quickly to changing environments and priorities, ensuring smooth service operations.
  • Followed health and safety guidelines consistently to maintain a safe dining atmosphere for guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Cave Spring High School
Roanoke, VA
06.1988

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Lew's
04.2023 - 03.2025

Server

Clutch Smoked Meats
10.2022 - 03.2023

Server

Wildflour Cafe
10.2022 - 03.2023

Cave Spring High School

Server/shift Supervisor

IHOP

Sandwich Artist

Subway

Similar Profiles

CREATE PROFILE
Lori Miller