Lori Mireles
San Antonio,TX
Summary
Highly experienced Licensed Professional Counselor (LPC) with over 12 years of clinical experience, seeking transition into administrative role in the mental health sector. Skilled in treatment planning, case management, and client care coordination, possesses comprehensive understanding of therapeutic and operational aspects of mental health services. Proven track record in managing caseloads, maintaining detailed documentation, and upholding ethical standards, well-prepared for administrative responsibilities. Experienced professional counselor skilled in providing effective therapeutic support, crisis intervention, cognitive-behavioral therapy, and client assessment. Prioritizes collaboration with teams and strives to achieve tangible results. Known for reliability, adaptability, and client-centered approach. Genuine passion for promoting mental health and overall well-being.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Professional Counselor
BetterHelp
01.2004 - Current
- Delivering counseling through messaging, live chat, video, or phone sessions
- Encouraging consistent engagement
- Utilizing evidence-based techniques, CBT, tailored to individual client needs, helping them with issues such as anxiety, depression, relationships, and stress
- Organizing and maintaining an active caseload of clients
- Keeping track of client progress and maintaining accurate and confidential records through the platform's system
- Offering clients tools such as homework assignments, journaling exercises, or coping strategies to aid in their therapy journey
- Maintaining client confidentiality and professionalism in line with the counseling profession's ethical guidelines
- Developing strong rapport with clients, fostering a supportive and safe environment for self-exploration and growth.
- Conducted thorough assessments to identify client strengths, weaknesses, and areas requiring intervention or support.
Licensed Clinical Counselor
Tropical Texas Behavioral Health
01.2016 - 01.2023
- Provided intake diagnosis, administered CBT counseling by conducting individual and/or family sessions, case management, psycho-education in accordance with Texas Resilience and Recovery Guidelines
- Developed individualized person-centered plans with measurable outcomes
- Reviewed and updated plans every 90 days
- Participated in ARD meetings as needed
- Conducted and administered crisis screenings, assessments, treatment planning, treatment team staffing, continuity of service monitoring, referral and follow-up services
- Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
- Conducted crisis interventions for clients experiencing suicidal thoughts or self-harm behaviors, ensuring safety and appropriate referrals.
- Implemented data-driven decision-making processes that improved service delivery quality at the clinic level by identifying areas of improvement from client feedback surveys.
- Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall team productivity.
- Linked clients to other programs and community agencies to enhance treatment processes.
Social Services Director
Maverick Nursing & Rehabilitation Center
01.2012 - 12.2012
- Responsible for oversight and implementation of care and resources for the purpose of meeting the physical, emotional, and social needs of residents
- Maintained compliance with company policies and regulations, documentation of activities
- Completed assessments (BIMS/CAM)
- Social history/discharge planning and coordinating
- Referred families to shelters, legal resources, and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Implemented data-driven decision-making tools to track progress towards program goals and outcomes.
- Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
Early Intervention Specialist/Case Manager
Camino Real Community Services
01.2008 - 12.2012
- Responsible for serving infants and toddlers with developmental delays in cognition, self-help, emotional, social, fine motor, and gross motor skills
- Served as a member of the Interdisciplinary Team and participating in assessments, evaluations, recommendations, and consultations
- Development of the Individualized Family Service Plan
- Provision of early intervention services, parent education, and service coordination for cases as assigned from enrollment through discharge follow-up
- Utilized education, training, and clinical expertise to make decisions
- Coordinated with Interdisciplinary Team including Speech Language Pathologist, Physical Therapist, and Occupational Therapist
- Conducted comprehensive assessments to identify children''s strengths and needs, informing the creation of targeted intervention plans.
- Maintained compliance with all state and federal regulations related to early intervention services, ensuring the highest quality of care for children and families.
- Established strong relationships with families, fostering trust and open communication for effective collaboration.
- Managed caseloads efficiently to maintain timely documentation and service delivery without compromising quality of care.
- Promoted family engagement in the early intervention process by providing resources, education, and guidance on supporting their child''s development at home.
Crisis Counselor/Supervisor
Avail Solutions, Inc.
01.2005 - 12.2007
- Responsible for providing phone-based screening to determine the appropriateness for initiating Mental Health Services according to pre-established criteria
- Gathered pertinent demographic data, identifying the symptomatic presence of mental illness, and appropriately documenting all phone-based services and assessments rendered
- Communicated verbally to obtain relevant information as a critical skill
- Identified individuals presenting with a mental health crisis and facilitate appropriate intervention
- Initiated rescue procedures to secure suicidal and homicidal individuals
- Provided brief telephone-based interventions to aid in alleviating anxiety and panic
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
Education
Master of Arts - Psychology
Texas A&M University - Corpus Christi
01.2007
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
01.2004
Skills
- Program Coordination
- Client Intake
- Crisis Management
- Diagnostic Assessment
- Treatment Planning
- Cognitive Behavioral Therapy
- Case Management/Organization & Multitasking
- Supervision & Training
- Interdisciplinary Collaboration
- Electronic Health Records
- Telehealth Platforms
- Written and Verbal Communication
Certification
Licensed Professional Counselor, Texas Behavioral Health Executive Council, 69611, 08/09/12, 04/30/25
Languages
Spanish
Professional Working
Timeline
Licensed Clinical Counselor
Tropical Texas Behavioral Health
01.2016 - 01.2023
Social Services Director
Maverick Nursing & Rehabilitation Center
01.2012 - 12.2012
Early Intervention Specialist/Case Manager
Camino Real Community Services
01.2008 - 12.2012
Crisis Counselor/Supervisor
Avail Solutions, Inc.
01.2005 - 12.2007
Licensed Professional Counselor
BetterHelp
01.2004 - Current
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
Licensed Professional Counselor, Texas Behavioral Health Executive Council, 69611, 08/09/12, 04/30/25
Master of Arts - Psychology
Texas A&M University - Corpus Christi
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