Lori Mitscher
Danville,IN
Summary
Focused Manager bringing over 2 decades of experience supporting organizational efforts in uniquely challenging locations. Dedicated to strategic planning and delivery of large-scale objectives, while maintaining highest levels of integrity and respect. Adept at facilitating attainment of complex goals in increasingly difficult environments. Highly skilled in utilizing advanced technical, business and logistics prowess to streamline processes.
Overview
11
11
years of professional experience
Work History
Registration Specialist
IU Health West Hospital
Avon, IN
07.2023 - 09.2024
- Provided excellent customer service to patients and their families regarding registration process.
- Assisted in the management of patient information, including data entry and maintenance of medical records.
- Maintained confidentiality of all protected health information as required by HIPAA regulations.
- Resolved any discrepancies between insurance companies, physicians, hospitals, and and or other healthcare providers regarding payments or services rendered.
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
- Responded promptly to inquiries from staff members concerning patient accounts or payment issues.
- Identified areas where improvements could be made in the registration process and worked with management on implementing changes.
- Cross-trained other staff members on registration processes when needed.
- Prepared documents for release of medical records upon request from authorized personnel.
Accounts Receivable Specialist
Hendricks Regional Health Hospital
Danville, IN
04.2022 - 05.2023
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Generated, mailed and monitored invoices.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Processed new customer forms to set up accounts in system.
Assistant Director of Security
Genesis Security, LLC
Indianapolis, IN
11.2020 - 04.2022
- Interacted with clients to resolve complaints and respond to requests.
- Monitored and documented security team member's punctuality and attendance.
- Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
- Hired, scheduled and supervised team of qualified and effective security officers.
- Organized security staff training sessions covering hands-on lessons and information on topics such as Defensive Tactics, Anti-Terrorism and Operational Security.
- Created new policies and continually enforced to maximize site safety and client satisfaction.
- Reviewed supply inventory and ordered new or replacement items to keep security staff fully equipped.
- Met and consulted customers to build relationships and discuss security objectives to personalize service recommendations.
Field Service Manager
Securitas Security Services USA
Indianapolis, IN
08.2018 - 11.2020
- Trained new security officers on safety protocols and company standards.
- Recorded required data for incident reports and files quickly and accurately.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
- Developed and implemented training methods to promote improved officer performance.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Performed bi-weekly payroll, set schedules and dealt with rule infractions.
Area Manager
Andy Frain Services
Indianapolis, IN
09.2016 - 08.2018
- Trained new security officers on safety protocols and company standards.
- Maintained team compliance with professionalism guidelines and security team standards.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised 3000 billable hours to ensure optimal productivity.
- Supervised business functions, employee staffing, customer retention and financial accountability for 8 sites.
Medical Biller and Coder
Robert Half Staffing Agency
Indianapolis, IN
05.2014 - 09.2016
- Filed and submitted insurance claims.
- Reviewed medical records to meet insurance company requirements.
- Documented and filed patient data and medical records.
- Assessed medical codes on patient records for accuracy.
- Expertly assigned charges and payments for medical procedures.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Sought clarification from physicians and other hospital personnel for answers to needed coding interpretations prior to abstracting records.
Customer Service/Claim Denial Clerk
St. Vincent's Health System
Indianapolis, IN
05.2013 - 05.2014
- Delivered fast, friendly and knowledgeable service for routine questions and complaints.
- Researched resolutions, contacted necessary departments and responded back to patients by phone, mail or fax as follow up.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
Education
Associate of Science - Medical Billing And Coding
MedTech College
Greenwood, IN04.2013
High School Diploma -
Indianapolis Christian School
Indianapolis, IN05.1988
Skills
- Recruiting and hiring
- Staff assessments
- Daily status reports
- Microsoft Office
- Problem resolution
- Security resource management
- First Aid/CPR
- Critical thinking
- Schedule oversight
- Safety and security procedures
- Security team leadership
- Report writing
Timeline
Registration Specialist
IU Health West Hospital
07.2023 - 09.2024
Accounts Receivable Specialist
Hendricks Regional Health Hospital
04.2022 - 05.2023
Assistant Director of Security
Genesis Security, LLC
11.2020 - 04.2022
Field Service Manager
Securitas Security Services USA
08.2018 - 11.2020
Area Manager
Andy Frain Services
09.2016 - 08.2018
Medical Biller and Coder
Robert Half Staffing Agency
05.2014 - 09.2016
Customer Service/Claim Denial Clerk
St. Vincent's Health System
05.2013 - 05.2014
Associate of Science - Medical Billing And Coding
MedTech College
High School Diploma -
Indianapolis Christian School
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