Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LORI MOLIHAN

Stanton,KY

Summary

Detail-oriented professional with experience in scheduling appointments, verifying insurance coverage, and completing medical billing and coding tasks. Proficient in utilizing medical software and electronic health record systems. Recognized for creating a welcoming environment for patients and guests, with a proven ability to efficiently manage multiple tasks with accuracy. Excellent interpersonal, communication, and computer skills. Dedicated to delivering top-notch customer support and assistance. Highly organized individual with a strong background in providing administrative and clerical support to medical staff. Adept at managing patient records, scheduling appointments, and delivering exceptional customer service. Demonstrated track record of accurately collecting patient payments and billing information.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Patient Access Registrar

Central Kentucky Pulmonary Medicine
09.2023 - 11.2024
  • Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Medical Front Office Receptionist

Central Kentucky Kidney Center
11.2021 - 09.2023
  • Scheduled appointments and maintained and updated appointment calendars.
  • Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
  • Received payments and recorded receipts for patient copays.
  • Entered data into company software system.
  • Handled multi-line phone system and promptly transferred calls.

Medical Receptionist

Clay City Pediatrics and Primary Care
05.2018 - 10.2021
  • Scanned and documented new patient information in electronic health records for registration purposes.
  • Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
  • Greeted patients immediately upon arrival, providing excellent customer service.
  • Updated patient records, medical histories, and contact information for traceability.
  • Collected co-payments and co-insurance and issued appropriate receipts during check-in.
  • Used basic knowledge of medical terminology in daily office tasks.
  • Screened incoming phone calls, taking messages or forwarding to appropriate staff.
  • Scheduled patients for exams and screenings.
  • Processed payment transactions for cash, checks, and credit and debit cards.
  • Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
  • Assisted with medical billing and coding.
  • Answered telephones and directed calls to appropriate staff.
  • Transmitted correspondence and medical records by mail, e-mail and fax.

Teacher Helper

Powell County Board of Education
11.2017 - 05.2018
  • Helped to explain assignments and test instructions to boost student comprehension.
  • Supervised students in the classroom and during field trips.
  • Offered tutoring services to students in need of extra help with coursework or test preparation.
  • Worked with students individually and in small groups, reinforcing skills.

Office Manager

The Outdoor Group
09.2014 - 11.2017
  • Supervised administrative staff, driving front office operations and continuous workflow.
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Developed and monitored office budgets and processed payroll.
  • Leveraged multi-line phone system to answer and transfer calls to staff members.
  • Created and reviewed schedules, maintaining staffing levels to meet service goals.
  • Trained and onboarded new office staff members.
  • Acted as point person for office equipment setup and end-user training and support.
  • Led and directed team members on effective methods, operations and procedures.

Medical Office Manager

Hospice East
11.2002 - 09.2014
  • Trained and supervised new staff, providing orientation and training for new practices and procedures.
  • Coordinated staff meetings to inform all staff members of policy changes and relevant healthcare topics.
  • Oversaw the maintenance of patient records in accordance with HIPAA regulations and office procedures.
  • Transmitted correspondence and medical records by mail, email or fax.
  • Obtained proper authorizations for services, procedures and equipment necessary for patient care.
  • Improved office efficiency by creating and implementing new training programs.
  • Audited charts and patient account history to post and document billable procedures.
  • Used computer and job-related software to compile and record medical charts, reports and correspondence.
  • Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Represented work unit at meetings or conferences, serving as liaison for requests or complaints.
  • Directed and coordinated business's financial and budget activities by completing billing, coding and collections duties.

Education

High School Diploma -

Powell County High School
Stanton, KY
05.1987

Skills

  • Front Desk Operations
  • Records Maintenance
  • Clerical Support
  • Medical Transcription
  • Call Transfers
  • Medical Records Management
  • Checking Patient Details
  • Referral Verification
  • Medical Billing and Coding
  • Electronic Medical Record
  • HIPAA Guidelines
  • Software Applications
  • Staff Meetings
  • CPT Coding
  • HIPAA compliance

Certification

Currently studying for CPC certification

Timeline

Patient Access Registrar

Central Kentucky Pulmonary Medicine
09.2023 - 11.2024

Medical Front Office Receptionist

Central Kentucky Kidney Center
11.2021 - 09.2023

Medical Receptionist

Clay City Pediatrics and Primary Care
05.2018 - 10.2021

Teacher Helper

Powell County Board of Education
11.2017 - 05.2018

Office Manager

The Outdoor Group
09.2014 - 11.2017

Medical Office Manager

Hospice East
11.2002 - 09.2014

High School Diploma -

Powell County High School

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