Lori Moore-Kirkman
Mansfield,PA
Summary
Skilled professional with 12+ years experience in collections, customer service, medical billing, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner, while meeting high productivity, quality and proformance standards. FDCPA ensured.
Overview
14
14
years of professional experience
Work History
Patient Support Representative
PRSM Healthcare
11.2022 - 04.2023
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Assisted in the implementation of new electronic health record system, enhancing patient data management and accessibility.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
Debt Recovery Specialist
Interstate Credit & Collections
01.2009 - 10.2022
- Reduced delinquency rates by implementing effective debt recovery strategies and conducting thorough account evaluations.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
- Streamlined the debt recovery process for increased efficiency by utilizing advanced software tools and data analysis techniques.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Increased client retention rates by consistently delivering exceptional customer service during challenging debt resolution situations.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Conducted comprehensive research on debtor backgrounds using various databases to gather information necessary for successful negotiation tactics during collection calls.
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2023
Skills
- Dispute Handling
- Patient confidentiality
- Microsoft Office
- Call center experience
- Appointment Scheduling
- Insurance Verification
- Time Management
- Organizational Skills
- Analytical Thinking
- Problem-solving abilities
Accomplishments
Awarded Top Collector 2012, 2013, 2015, 2017 & 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancement401k matchTimeline
Patient Support Representative
PRSM Healthcare
11.2022 - 04.2023
Debt Recovery Specialist
Interstate Credit & Collections
01.2009 - 10.2022
Associate of Science - Business Administration And Management
Colorado Technical University
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