Lori Moore

• Trained customersservice strategies and techniques.
• Penetrated new markets by investigating competitor products, services and trends.
• Discovered sales opportunities by showcasing products and services to interested clients.
• Educated customers on product features and use to provide optimal service.
• Analyzed potential sales opportunities and call plan.
• Managed expenses and time to maximize productivity.
• Devised creative strategies for my territory increased sales 1st year 24% , my second year by 38% , also won the award for Atlanta market twice for the most new business generated.

2022 we moved from Fayetteville to Austell Completely out of my territory and my sales decreased 2022 & 2023

• Performed daily cycle counts of selected inventories to verify accuracy of system data versus actual quantities on hand.
• Analyzed sales trends to forecast future demands for products in order to maintain appropriate inventory levels.
• Collaborated with other departments to ensure timely delivery products.
• Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
• Resolved problems arising from incorrect shipment received from suppliers or wrong item shipped out from warehouse.
• Quoted and ordered all Window and Door Products , assisted the outside sales reps with order , quotes etc.

• Assisted Customers & Training of new employees on siding products, windows and doors , Decking and Railing
• Built strong operational teams to meet customer satisfaction.
• Delivered positive customer experiences by implementing effective quality assurance and deliveries.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Tracked and replenished inventory to maintain par levels.
• Connected with clients and developed strategies to achieve sales and customer service goals.
• Planned delivery routing, and coordinated with customers.
• Presented performance and productivity reports to supervisors.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Conducted weekly meeting with our team to go over goals, new products, and open to any concerns or issues.

• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
• Delivered superior customer support to improve account retention rate.

• Branched out on my own, started selling Jeld-wen Windows and Doors , to Builders and Big Contractors , sold Commercial and Residential , purchasing thru 2 step, and with the economy decline was unable to stay in business.

• Trained team members on customer service, Products, and Software.
• Arranged Box lunches with Architects, to train on products, specs, and why they should spec our product on residential and commercial projects.
• Negotiated prices and set up contracts to finalize sales agreements.
• Educated customers on products, features and technical details to highlight benefits, of what sets our products aside from other Manufactures.
• Demonstrated products to potential customers/dealers and answered questions to close sales and gain new dealer business.
• Set up trade shows for Marvin and Jeld-Wen representing our distribution of Windows & Doors at Home Shows.
• Trained dealers on software and window brands, and any product changes or updates.
• Cold calling to contractors in Georgia & Alabama, this was after the window line we were carrying went direct with Builder sales.