Lori Moreno
Tulsa,OK
Summary
Dynamic Business Development Manager with Southern Glazer's Wine and Spirits, skilled in client relationship management and strategic planning. Proven track record of generating new business and enhancing customer satisfaction through tailored solutions. Adept at fostering strong partnerships and executing impactful marketing initiatives to drive growth and retention.
Overview
26
26
years of professional experience
Work History
Businesss Development Manager
Southern Glazer's Wine and Spirits
10.2018 - 10.2024
- Worked in all aspects of wine and spirits sales which include grocery, retail/package, drug, convenience and on premise.
- Developed customized solutions for clients based on a deep understanding of their unique business needs to drive repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Worked with territory sales consultants to close large displays and helped to execute displays.
- Managed accounts to retain existing relationships and grow share of business.
Outside/Inside Sales Representative
Oswalt Restaurant Supply
05.2010 - 05.2011
- Sold Smallwares, large and small restaurant equipment
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Territory Sales Representative
Curtis Restaurant Supply
05.2004 - 11.2008
- Sold Smallwares, large and small restaurant equipment
- Kitchen design
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Restaurant Manager
Chili's Bar and Grill
05.2002 - 04.2004
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Club House Manager
Hillcrest Country Club
05.1998 - 02.2002
- Improved employee retention through effective hiring, training, and performance evaluation practices.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Fostered a strong sense of community among members by organizing special events, gatherings, and activities that catered to diverse interests and age groups.
- Managed 4 dining rooms and bars, swimming pool, catering events and parties
Education
Bachelor of Arts - Hospitality Administration And Management
Oklahoma State University
Stillwater, OK12-1994
Skills
- Client relationship management
- Sales forecasting
- Market analysis
- Strategic planning
- Proposal writing
- Sales presentations
- Business development and planning
Accomplishments
- Wset 2 Certified (Sommelier certification though London Academy of Wine and Spirits)
- 8 time Employee of the Month at SGWS of Oklahoma
- Multiple national and local display competition winner with SGWS
- Board member for the inaugural charter of the Oklahoma Women's Leadership Association for Southern Glazers of Oklahoma
Timeline
Businesss Development Manager
Southern Glazer's Wine and Spirits
10.2018 - 10.2024
Outside/Inside Sales Representative
Oswalt Restaurant Supply
05.2010 - 05.2011
Territory Sales Representative
Curtis Restaurant Supply
05.2004 - 11.2008
Restaurant Manager
Chili's Bar and Grill
05.2002 - 04.2004
Club House Manager
Hillcrest Country Club
05.1998 - 02.2002
Bachelor of Arts - Hospitality Administration And Management
Oklahoma State University
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