Lori Morgan

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

Serving customers drinks and snack items, pizza

• Maintained awareness of inventory and stocking conditions, noting discrepancies and communicating with customers.
• Adhered to food safety regulations and guidelines, providing customers with healthy and delicious food and beverage options.
• Created welcoming environment, promptly answering customer questions regarding products and refreshments.
• Managed multiple tasks in high-volume environment.
• Greeted customers with smile and provided helpful suggestions.
• Cleaned and maintained dining area and condiment stations.
• Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
• Processed customer orders and accurately entered into order system.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Processed sales transactions using POS system.