Lori Morgan
Delevan,NY
Summary
Competent Senior Payment Processor bringing 24 years of experience carrying out accounts receivable/payable functions in high volume environments. Proficient in tracking payments, daily, weekly and monthly balancing as well as resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Committed and detail-oriented with proven resourcefulness and reliability. Team-oriented, dependable and performance driven.
Overview
28
28
years of professional experience
Work History
Senior Payment Processor
Navient (Pioneer Credit Recovery Inc.)
02.2008 - Current
- Manage payment processing tasks, consistently meeting deadlines without compromising accuracy or quality in order to meet service level agreements with clients.
- Provide customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
- Write and maintain Standard Operating Procedures for payment processing in accordance with CFPB.
- Audited financial records periodically to identify potential areas for improvement in payment processing procedures.
- Conduct internal department audits as well as assist in client audits.
- Presented audit findings to payment processing director after reviewing results and paperwork.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Maintain account accuracy by reviewing and reconciling checks monthly.
- Reconcile accounts, managed audits and updated financial records with remarkable accuracy.
- Reconcile account information and reported figures in monthly cash journal by comparing to payment processing daily mail log.
- Tracked financial progress by creating monthly, quarterly and yearly balance sheets.
- Complete complex problem-solving for upper management in order to complete projects on-time and within budget.
Payment Processor Supervisor
Pioneer Credit Recovery Inc.
06.2007 - 02.2008
- Manage employees ensuring they complete their daily duties.
Senior Payment Processor
Pioneer Credit Recovery Inc.
04.2006 - 06.2007
Payment Processor
Pioneer Credit Recovery Inc.
05.2001 - 04.2006
- Data entry
- Opening mail
- Posting debtor and client payments
- Generating client statements
Back Office Support
Pioneer Credit Recovery Inc.
03.2000 - 03.2001
- Data entry
- Picked up mail from post office
- Receptionist of multiple phone lines
Collector
Pioneer Credit Recover Inc.
07.1999 - 03.2000
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
Cashier
Save-A-Lot
07.1996 - 07.1999
- Operated cash register
- Counted register drawers and balanced them as well as reconciled for the day.
- Stocked shelves
Education
High School Diploma -
Pioneer Central High School
Yorkshire, NY06.1997
Skills
- Electronic Payments
- Payment reconciliation
- Transaction Processing
- Generating AR
Timeline
Senior Payment Processor
Navient (Pioneer Credit Recovery Inc.)
02.2008 - Current
Payment Processor Supervisor
Pioneer Credit Recovery Inc.
06.2007 - 02.2008
Senior Payment Processor
Pioneer Credit Recovery Inc.
04.2006 - 06.2007
Payment Processor
Pioneer Credit Recovery Inc.
05.2001 - 04.2006
Back Office Support
Pioneer Credit Recovery Inc.
03.2000 - 03.2001
Collector
Pioneer Credit Recover Inc.
07.1999 - 03.2000
Cashier
Save-A-Lot
07.1996 - 07.1999
High School Diploma -
Pioneer Central High School
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