Lori Morris
Oakville,CT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept in identifying talent, motivating, and training individuals to enhance business performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director Of Group Operations
Ethos Veterinary Health
05.2022 - Current
- Lead 5 fast-growing Multi Specialty+ER and denovo Urgent Care businesses
- Oversee day-to-day operations of veterinary hospitals with full responsibility for a $70M+ P&L
- Works directly with the hospitals to improve processes & profitability, including identifying and implementing local growth initiatives
- Builds and maintains exceptional relationships with Hospital Administrators, Medical Directors, and their teams
- Supports business decisions, leadership development, and operational efficiency
- Balance the need for preserving each unique hospital culture, while ensuring future positive growth and innovation
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
Senior Director National Urgent Care
Ethos Veterinary Health
02.2022 - 05.2023
- Drive the business-planning process across cross-functional teams of Ethos leaders
- Analyze consumer needs, current market trends, and potential partnerships with a focus on ROI and a build vs
- Assess current competitor offerings, seeking opportunities for differentiation in local markets throughout the country
- Research and strategize appropriate go to-market plans for service offerings in competitive markets
- Analyze service requirements and develop appropriate programs to successfully ensure delivery
- Develop, implement, and maintain go-live timelines across multiple departments and functions
- Drive the execution of all lifecycle processes for services, including market research and viability, competitive analysis, planning, positioning, roadmap development, requirements development, and launch feasibility
- Translate strategy into detailed requirements for prototype construction and final development by partnering with cross-functional teams
- Create strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Collaborate closely with workstream leaders on the development, QA, and launch of new Urgent Care facilities with balance of resources to ensure success for the entire organization
- Develop business positioning and messaging that differentiates Ethos Urgent Care and its service offerings across primary market segments
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led development of business operation processes and policies.
- Prioritized and allocated valuable resources to meet business targets.
Leadership Trainer
NVA
08.2021 - 02.2022
- Developed role-based training content using a variety of resources including Talent Unleashed
- Partnered with VCG leadership, People and Services as well as the Divisional Director to determine training gaps
- Presented information verbally and in writing in a clear easy-to-understand manner
- Held a weekly cadence of training sessions with the leaders and followed up with 1:1’s to check for understanding and reinforcement learnings
- Solicited feedback from the trainees and incorporated their needs and ideas into the training
- Conducted in person workshops for Hospital Action Plans and Personal Development Plans
- Managed other projects as needed
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
Field Director
Banfield
02.2010 - 07.2021
- Ensure compliance with all practice protocols, policies, and procedures and with all local, state, and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals (i.e., OSHA, Hazard Waste, business permits and assets protection audits)
- Enforced all Banfield standards, continuously building brand in connection with all medical and non-medical standards
- Developed a performance development plan (PDP) and conducted a formal review of each practice manager (PM) in the market at least once a year
- Created a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders
- Supported and grew each PM to lead hospital teams to maximize productivity
- This included developing the skills and abilities of their paraprofessionals by providing clear communication on expectations and performance
- Ensured effective execution of OGSM performance including financial results for all area hospitals
- Full P&L responsibility
- Owned and partnered with Talent Acquisition on the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals
- Supported my DVQ in the recruitment, hiring, coaching and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing
- Developed, implemented, and oversaw on-boarding plans for all new PMs and paraprofessionals
- Ensured appropriate productivity levels for doctors and paraprofessionals, aligning the number of doctors, VMTD, and para hours to achieve maximum success, consulting with DVQ when needed
- Manage effective doctor scheduling, partnered with my DVQ, to ensure the schedule in all hospitals met the needs of associates, clients, and the business
- Support the DVQ and ACOS in maximizing doctor engagement and retention
- Oversaw all PMs to ensure paraprofessional schedules were effectively created and maintained to meet client and business needs; in lieu of a PM at hospital, provide oversight for effective paraprofessional scheduling
- Ensured market quarterly inventory and hospital invoice approvals in the inventory management system were complete
- Provided oversight of expense management for all associates (i.e., PMs, paraprofessionals, DVMs and ACOS) in the market
- Grew business to over 40M overseeing an average of 12 sites
- Achievements: Quality Principal Award 2014, Regional Field Director of the Year 2016, Regional Field Director of the Year 2018, Mid-Year Outstanding OGSM Results 2018
District Manager
Rite Aid Pharmacy
06.2008 - 02.2010
- Successfully led 28 store teams with an annual sales volume of $130 million
- Responsible for directing store personnel to operate in an efficient manner, while adhering to company policy procedures and programs that maximize potential sales, script growth, margin, and profitability
- Reports directly to the Regional Vice President, Store Operations
- Other responsibilities include: Directs the Pharmacy District Manager and Loss Prevention Manager in the planning, development, and execution of district business plans and objectives to achieve sales, script growth, margin, and profitability
- Drives training and development of Store Management and ensure the proper people are promoted and placed in positions for long-term career development
- Develops district succession plans for all store management positions
- Conducts annual performance appraisals for Store Managers
- Provide performance input for Pharmacy Managers, Pharmacists, Assistant Store Management, and Shift Supervisors
- Responsible for the district retail budgets including sales, script growth, margin, labor and expenses and overall P & L results monthly to ensure operating income and EBITDA are achieved
- Executes all corporate marketing, merchandise, and operating programs to drive sales, script growth and profits in all stores within the district
- Acts as a liaison for store management, PDM’s and LPM’s with corporate office for proper direction on company objectives and programs
- Directs the activities associated with remodels, resets, and script acquisitions
- Responsible for achieving the labor budget.
Education
Business Essentials Masters Program -
Purdue University
West Lafayette, IndianaB.A - Business Administration
Capella University
Minneapolis, MN08.2008
Skills
- Strategic Planning
- Client Relations
- Budget & Expense Control (P&L)
- Business Growth & Development
- Interpersonal Communication
- Analysis & Problem Solving
- Team Leadership & Development
- Business Forecasting
- Employee Development
- Inventory Management
- Performance Improvement
- Data Analysis
- Revenue Generation
- KPI Tracking
- Performance Evaluations
- Human Resources
- Cost Analysis and Savings
- Revenue Growth
- Cost Reduction
- Operations Management
Websites
Certification
- PHR, HR Certification Institute, Alexandria, VA, 01/01/11, 01/31/25
- SHRM-CP, Society for Human Resource Management, Alexandria, VA, 01/01/17, 01/31/25
Timeline
Director Of Group Operations
Ethos Veterinary Health
05.2022 - Current
Senior Director National Urgent Care
Ethos Veterinary Health
02.2022 - 05.2023
Leadership Trainer
NVA
08.2021 - 02.2022
Field Director
Banfield
02.2010 - 07.2021
District Manager
Rite Aid Pharmacy
06.2008 - 02.2010
Business Essentials Masters Program -
Purdue University
B.A - Business Administration
Capella University
- PHR, HR Certification Institute, Alexandria, VA, 01/01/11, 01/31/25
- SHRM-CP, Society for Human Resource Management, Alexandria, VA, 01/01/17, 01/31/25
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