Lori Morris
Summary
Dynamic Service Coordinator with a proven track record at Able Health Care Service, Inc., excelling in client representation and detailed recordkeeping. Expertly managed high volumes of client requests, enhancing satisfaction and loyalty. Skilled in compliance management and effective telephone communication, ensuring adherence to state regulations and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Service Coordinator/Compliance Coordinator/Recruiter
Able Health Care Service, Inc
01.2006 - 08.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Confirmed caregivers weekly time sheets preparing them to be process by the Payroll department.
- Compliance Coordinator -Duties
- Maintain and run computer programs that tracks all of the caregiver compliance data.
- Advised and notified employees of Annual Health Assessments, Mandatory In-Services Classes, and Performance evaluations.
- Administers and enforce agency policies and procedures to assure caregivers are in Compliance which is mandated by the State of New York.
- Conduct monthly audits on Personnel and Medical charts.
- Recruiter -Duties
- Participates in telephone screening; interview applicants, grade test, verify references and process criminal background check on all applicant.
- Schedule applicants for drug testing and ensuring that the application is completed to be scheduled for the Orientation Classes.
- Attend Job Fairs, passing out company flyer and setting up appointments.
- Process all documentation on all new hires ensuring all documents are completed and signed to setup Personnel and Medical Charts.
- File all incoming and updated documents.
Education
No Degree - Business Administration
Brooklyn College
Brooklyn, NYHigh School Diploma -
L.E. Rabouin High School
New Orleans, LA05-1979
Skills
- Effective telephone communication
- Detailed recordkeeping
- Client representation
- Effective notetaking
Timeline
Service Coordinator/Compliance Coordinator/Recruiter
Able Health Care Service, Inc
01.2006 - 08.2023
No Degree - Business Administration
Brooklyn College
High School Diploma -
L.E. Rabouin High School
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