Lori Morrow
San Antonio,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
SA Velocity
San Antonio, TX
06.2024 - 07.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved customer inquiries and complaints requiring management-level escalation.
Manager
Circle K
San Antonio, TX
06.2018 - 06.2024
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Hudson High School Adult Education
Hudson, FL05-1994
Skills
- Business Administration
- Staff Development
- Strategic Planning
- Marketing
- Expense Tracking
- Financial Management
- Workforce Management
Timeline
Manager
SA Velocity
06.2024 - 07.2024
Manager
Circle K
06.2018 - 06.2024
Hudson High School Adult Education