Lori Mote
Beecher,IL
Summary
Knowledgeable Parts Counter Sales Person with industry experience. Skilled in customer service, inventory management and sales techniques, adapting to new systems quickly for efficient operations. Demonstrated ability to boost sales by upselling parts and accessories, while maintaining high levels of customer satisfaction. Previous roles have resulted in increased customer loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Parts Counter Sales Person
De Jong Equipment
Beecher, IL
05.2006 - Current
- Greeted customers and provided excellent customer service.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Assisted customers with locating the correct part for their needs.
- Answered phone calls and emails from customers inquiring about parts availability.
- Provided quotes to customers for requested parts.
- Processed orders and invoices accurately and efficiently.
- Filled out paperwork for warranty returns and exchanges when necessary.
- Resolved customer complaints in a timely manner.
- Organized shelves and displays to ensure easy access to products for customers.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Adhered to company policies regarding product returns and exchanges, warranties..
- Kept up-to-date records of all sales transactions using computer software systems.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Verified accuracy of orders before shipping them out to customers.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Completed daily reports accurately detailing all activities related to the parts counter sales position.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Operated point of sales and parts lookup computer systems.
- Opened crates to replenish stocked items in proper aisles.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Developed strategic sales initiatives to pitch products and services.
- Received, examined and reshelved returned parts.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Located and labeled parts to maintain organized inventory of stock.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Ordered or purchased supplies to maintain optimum inventory.
- Cross-sold additional products and services to purchasing customers.
- Wrote and recorded orders for merchandise or entered orders into computers.
Education
High School Diploma -
Lake Central High School
Saint John, IN06-1979
References
References available upon request.
Timeline
Parts Counter Sales Person
De Jong Equipment
05.2006 - Current
High School Diploma -
Lake Central High School
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