Lorena Najera
Houston,TEXAS
Summary
Dynamic Housekeeping Supervisor at Supervisory Development Centre, adept at enhancing guest relations and customer satisfaction. Expert in cleaning and sanitation, I successfully trained new staff, optimized scheduling, and resolved guest complaints, fostering an environment of exceptional service. My proactive approach led to improved team performance and a significant increase in positive guest feedback.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Supervisory Development Centre
01.2022 - 01.2025
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Education
Diploma -
Madison High School
Houston, TX06.2023
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Staff scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Supervisory Development Centre
01.2022 - 01.2025
Diploma -
Madison High School