Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Najera

Houston,TEXAS

Summary

Dynamic Housekeeping Supervisor at Supervisory Development Centre, adept at enhancing guest relations and customer satisfaction. Expert in cleaning and sanitation, I successfully trained new staff, optimized scheduling, and resolved guest complaints, fostering an environment of exceptional service. My proactive approach led to improved team performance and a significant increase in positive guest feedback.

Overview

3
3
years of professional experience

Work History

Housekeeping Supervisor

Supervisory Development Centre
Houston, TX
01.2022 - 01.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Education

Diploma -

Madison High School
Houston, TX
06.2023

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Staff scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housekeeping Supervisor

Supervisory Development Centre
01.2022 - 01.2025

Diploma -

Madison High School
Lorena Najera