Lori Naylor
Oconomowoc,WI
Summary
Experienced program administrator with a strong background in customer relationship management. Proven ability to multitask and implement operational improvements that enhance efficiency. Dedicated to supporting educational initiatives and improving participant experiences through effective communication and organization.
Overview
29
29
years of professional experience
Work History
Program Assistant
Cooperative Education Service Agency #1
Pewaukee, Wisconsin
08.2023 - Current
- Assisted in coordinating educational programs and events for diverse student populations.
- Provided administrative support to program managers and staff members.
- Developed and maintained program documentation and resource materials.
- Communicated with students, parents, and community partners regarding program details.
- Facilitated the onboarding process for new staff and volunteers in programs.
- Implemented improvements to streamline administrative processes within the agency.
- Assisted management with planning and logistics for program activities.
- Organized special events such as conferences, workshops, training sessions. for program participants.
- Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
Special Education Paraprofessional
Oconomowoc Area School District
Oconomowoc, WI
11.2015 - 12.2024
- Assisted teachers in implementing individualized education plans for students.
- Supported classroom management by maintaining a positive learning environment.
- Provided one-on-one assistance to students with diverse learning needs.
- Implemented instructional activities that reinforced academic concepts for students.
- Monitored student behavior and provided feedback to enhance engagement.
- Assisted neurodiverse students with classwork and activity preparation.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Prepared handouts, study materials and other teaching aids.
Network Marketer IRVIN
Arbonne
Irvine, California
05.2014 - 06.2020
- Developed personalized marketing strategies to promote health and wellness products.
- Engaged with customers through social media platforms to build brand awareness.
- Conducted product demonstrations at events to showcase features and benefits.
Personnel/Operations Manager
Kohls Corp.
Menomonee Falls, Wisconsin
10.1996 - 05.2014
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Managed inventory levels to optimize stock availability and reduce excess.
- Trained and mentored staff on operational procedures and safety standards.
- Coordinated scheduling to align workforce with peak demand periods.
- Collaborated with cross-functional teams to support strategic initiatives.
- Ensured compliance with company policies and regulatory requirements consistently.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) - Business Administration And Management
University of Wisconsin, Whitewater
Whitewater, WISkills
- Program coordination and document management
- Stakeholder communication and collaboration
- Educational program development
- Customer relationship management
- Operational efficiency
- Multitasking and organization
- Calendar management
- Program administration
- Operations support
- Information coordination
- Training coordination
- Creative problem solving
- Conflict resolution
- Effective communication
- Time management
- Administrative support
References
References available upon request.
Timeline
Program Assistant
Cooperative Education Service Agency #1
08.2023 - Current
Special Education Paraprofessional
Oconomowoc Area School District
11.2015 - 12.2024
Network Marketer IRVIN
Arbonne
05.2014 - 06.2020
Personnel/Operations Manager
Kohls Corp.
10.1996 - 05.2014
Some College (No Degree) - Business Administration And Management
University of Wisconsin, Whitewater