Summary
Overview
Work History
Education
Skills
Social Media Expert
Timeline
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Lori Nichols

Horseshoe Bay,TX

Summary

Dynamic Customer Service Specialist with a proven track record at Sherwin Williams Co, excelling in problem resolution and relationship building. Adept at managing high call volumes while enhancing customer satisfaction. Skilled in CRM and effective communication, fostering trust and loyalty among clients through tailored solutions and exceptional service.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Sherwin Williams Co
05.2024 - 05.2025
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Responded to customer requests for products, services, and company information.

Hostess

Pecan Street Brewing
05.2023 - 05.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Owner / Operator / Hairstylist

Salon Indigo Tx.
05.2019 - 05.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Education

Massage Therapist -

Aloha Lomi
Kapaa, HI

Cosmology - Cosmology

Lyles College of Beauty
Bakersfield, CA

Associate Of Arts - General Studies

KCC
Kauai, Hi
04.2015

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Customer relationship management (CRM)
  • Excellent written and oral communication
  • Customer relationship management
  • Problem resolution
  • Customer retention
  • Customer order management
  • Account management
  • Follow-up skills
  • Clerical support
  • Prioritization
  • Product and service solutions
  • Building rapport
  • Administrative support
  • Relationship building
  • Critical thinking
  • Documentation
  • Product knowledge
  • Office equipment proficiency
  • Client relations
  • Brand representation
  • Document control
  • Sales closing
  • Service upselling
  • Appointment scheduling
  • Customer education
  • Research
  • Store maintenance
  • Product education
  • Product sales
  • Coordination
  • Reading comprehension
  • Payment processing

Social Media Expert

Experienced Social Media Expert in branding, marketing and promotion

Timeline

Customer Service Specialist

Sherwin Williams Co
05.2024 - 05.2025

Hostess

Pecan Street Brewing
05.2023 - 05.2024

Owner / Operator / Hairstylist

Salon Indigo Tx.
05.2019 - 05.2022

Massage Therapist -

Aloha Lomi

Cosmology - Cosmology

Lyles College of Beauty

Associate Of Arts - General Studies

KCC

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