Lori Nightingale
Kansas City,MO
Summary
Resourceful and adaptable Manager with over 10 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role. Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
24
24
years of professional experience
Work History
Cashier/clerk
- Liquor store associate, with a Missouri liquor license
Home Health Aide
Teresa meitl
02.2017 - Current
- I clean, cook, bathe, run errands, administer medicine, grocery shopping, pay bills in person and online for client, transport to doctor appointments, and offer companionship to client
Cashier/Customer Service
Bannister mart
06.2021 - 01.2022
Assistant Manager
Kloud smoke shop
05.2021 - 10.2021
Liquor Store Clerk
Millennium super stop
11.2019 - 08.2021
- Stocking, sales, customer service, lottery, lotto, alcohol sales, gas sales
Office Manager
You Name It We Do It LLC
02.2012 - 12.2020
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
- Quoted and prepared proposals for business services such as types of jobs and prices
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Oversaw office financial management, including AP/AR and payroll administration
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Cashier
xpress mart
04.2018 - 03.2018
- 2019 Provided assistance with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answering questions and offering advice
- Welcomed customers, offering assistance to help find necessary store items
- Worked closely with front-end staff to assist customers
- Processed customer payments quickly and returned exact change and receipts
- Trained new team members in cash register operation, stock procedures and customer service
- Properly verified customer identification for alcohol or tobacco purchases
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Manager
Pickleman's Gourmet Cafe
01.2017 - 03.2018
- Managed day-to-day operations, including supervision and assignment delegation for 6 member team
- Executed new training initiative to improve skills and develop leaders from within
- Maintained open and professional team relationships to quickly identify and resolve issues
- Coordinated day-to-day and long-term activities within various business platforms
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use
- Gave input on how to improve training and employee productivity
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Maintained high level of morale and team-work on production floor through frequent communication with 6 employees
- Greeted and assisted all customers daily in high-traffic retailer.
Secretary
Fruhauf Uniforms, Inc
03.2000 - 08.2003
- Greeted guest, delivered mail, set up tours, mailed uniforms to schools, answering multiple line phones
Laborer
Dan D's staffing
02.2000 - 06.2002
- Worked at the Stetson hat plant on an assembly line
- Making hats
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
GED - undefined
Kansas Board of Education
Skills
- Typing
- Assistant manager experience
- Conflict management
- Office manager experience
- Communication skills
- Microsoft Powerpoint
- Time management
- Customer service
- Business development
- Microsoft Word
- Customer relationship management
- Cooking
- Financial management
- Microsoft Excel
- Sales
- Microsoft Office
- Administrative experience
- Relationship management
- Home care
- Cashiering
- Leadership
- Food preparation
- Organizational skills
- Driving
- Cash handling
- Management
- Budgeting
- Training & Development
- Supervising experience
- Certifications and Licenses
- Adult liquor license
- June 1924
- Food Handler Certification
- Present
- Driver's License
- September 1928
- Assessments
- Retail Customer Service — Expert
- April 2020
- Measures a candidate's ability to comprehend and respond appropriately to retail customer needs
- Full results: Expert
- Customer Focus & Orientation — Highly Proficient
- October 2019
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Work Style: Reliability — Proficient
- Tendency to be dependable and come to work
- Full results: Proficient
- Work Motivation — Highly Proficient
- Level of motivation and discipline applied toward work
- Following Directions — Proficient
- August 2020
- Following multi-step instructions
- Cooking skills: Basic food preparation — Completed
- Preparing food, using cooking equipment, and converting ingredient measurements
- Full results: Completed
- Work style: Reliability — Proficient
- May 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail — Proficient
- April 2022
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Typing 50-75 wpm, advanced computer programming, Microsoft office, Microsoft word, Microsoft edge,
- Microsoft 365, spreadsheets, OneNote, OneDrive, windows pro, 10, & 8, power point, excel
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Cashier/Customer Service
Bannister mart
06.2021 - 01.2022
Assistant Manager
Kloud smoke shop
05.2021 - 10.2021
Liquor Store Clerk
Millennium super stop
11.2019 - 08.2021
Cashier
xpress mart
04.2018 - 03.2018
Home Health Aide
Teresa meitl
02.2017 - Current
Manager
Pickleman's Gourmet Cafe
01.2017 - 03.2018
Office Manager
You Name It We Do It LLC
02.2012 - 12.2020
Secretary
Fruhauf Uniforms, Inc
03.2000 - 08.2003
Laborer
Dan D's staffing
02.2000 - 06.2002
Cashier/clerk
Bachelor of Science - Business Administration And Management
Colorado Technical University
GED - undefined
Kansas Board of Education
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