Summary
Overview
Work History
Education
Skills
Timeline
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Lori Ochs

Aurora,CO

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects and interruptions at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

23
23
years of professional experience

Work History

Customer Experience Coordinator

TJ Maxx, TJX Companies
09.2023 - Current
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Helped customers understand return policies and processed items.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Responded proactively and positively to rapid change.

Homemaker

The Ochs Family
09.2005 - Current
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Managed day-to-day operation of home.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Managed household budgets and analyzed expenses (College tuition, scholarships and FAFSA).
  • Facilitated communication between family members regarding important updates or decisions.
  • Prepared meals and managed chores.
  • Volunteer leadership positions including MOPS Coordinator, PTCO President/Treasurer, Documents for CCSD Parents Council Board, CCSD Exceptional Volunteer of the Year Award.

In-Store Shopper

Sprouts Farmer Market
05.2022 - 05.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Demonstrated speed and accuracy in order item selection.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Mortgage Loan Officer

First State Mortgage
08.2002 - 09.2005
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Assessed borrowers financial situations to determine appropriate mortgage products and loan structure.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Worked with underwriters to fix application problems and resolve issues.

Education

Educational Studies

University of Evansville
Evansville, IN
05-1998

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Calm and professional under pressure
  • Multitasking
  • Reliability
  • Understanding customer needs
  • Adaptability and flexibility
  • Organizational skills

Timeline

Customer Experience Coordinator

TJ Maxx, TJX Companies
09.2023 - Current

In-Store Shopper

Sprouts Farmer Market
05.2022 - 05.2023

Homemaker

The Ochs Family
09.2005 - Current

Mortgage Loan Officer

First State Mortgage
08.2002 - 09.2005

Educational Studies

University of Evansville

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Lori Ochs