Lori Ordonez
Salt Lake City,UT
Summary
Customer service professional with over 10 years of experience in enhancing client satisfaction. Proficient in calendar management, maintaining confidentiality, and fulfilling various office requirements. Ability to work as a team while delivering compassionate services and effectively resolving complaints for both internal and external customers. Wanting to continue in a position that will allow me to work with a diverse population to enhance lives.
Overview
24
24
years of professional experience
Work History
Office Specialist Intern
Utah State DWS Vocational Rehabilitation
South Jordan, Utah
07.2025 - Current
- Complete data entry tasks accurately and efficiently utilizing various software programs.
- Answer and direct incoming calls to appropriate personnel.
- Perform general office duties such as filing, photocopying, faxing and scanning documents.
- Maintain confidentiality of sensitive information and documents.
- Maintain positive working relationship with fellow staff and management.
- Identify needs of customers promptly and efficiently while communicating with compassion.
- Handle incoming and outgoing mail and packages, including preparation for shipping.
- Manage daily office operations and maintained a clean and efficient workspace.
Customer Service Representative
JetBlue Airlines
Salt Lake City, Utah
12.2007 - 01.2012
- Resolved customer questions efficiently, ensuring a positive experience with every interaction.
- Assisted customers in navigating flight options and booking processes effectively.
- Maintained thorough knowledge of airline policies and procedures.
- Remained professional in stressful circumstances, and effectively diffused situations using compassion and empathy.
- Assisted customers with product selection, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments as needed.
Customer Service Representative
Harland Clarke
Salt Lake City, Utah
12.2001 - 07.2007
- Resolved customer complaints through active listening and empathetic responses.
- Trained new staff on customer service and communication strategies.
- Documented customer interactions accurately to maintain records for future reference.
- Assisted in resolving billing discrepancies to enhance customer trust and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed high call volumes during peak hours while multitasking effectively.
Education
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UTBachelor of Science - Family and Consumer Studies
University of Utah
Salt Lake City, UTSkills
- Customer service and support
- Confidentiality management
- Calendar management
- Interpersonal skills using compassion and empathy
- Complex problem solving
- Task prioritization while multitasking
Timeline
Office Specialist Intern
Utah State DWS Vocational Rehabilitation
07.2025 - Current
Customer Service Representative
JetBlue Airlines
12.2007 - 01.2012
Customer Service Representative
Harland Clarke
12.2001 - 07.2007
Associate of Science - General Studies
Salt Lake Community College
Bachelor of Science - Family and Consumer Studies
University of Utah