LORI ORTEGA
Odessa,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Valves & Fittings
06.2018 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
Administrative Assistant
ECISD
06.2010 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
High School Diploma -
Odessa High School
Odessa, TX05.1992
Skills
- Contract Management
- Relationship Building
- Attention to Detail
- Sales Presentations
- Customer Service
- Sales and Marketing Initiatives
- Database Management
- Sales Expertise
- Cheerful and Energetic
- Payment Processing
- Documentation and Reporting
- Exceptional Customer Service
- Salesforce
- Data Entry
- Fluent in SPANISH
- Email and Phone Etiquette
- Prospect Follow-Up
- Superior Organizational Skills
- Client Relationship Management
- Rapport Building
- Analytical Problem Solver
- Organized and Efficient
- Product Knowledge
- Goals and Performance
- Relationship Building and Management
Hobbies & Extra Curricular
My favorite things to do is journaling writing scriptures and listening to worship music. This brings peace and comfort to my soul.
I enjoy spending time with family making memories to last a lifetime.
I also help my daughter with her business on the weekends. It is a very rewarding & challenging experience.
Timeline
Inside Sales Representative
Valves & Fittings
06.2018 - Current
Administrative Assistant
ECISD
06.2010 - 05.2018
High School Diploma -
Odessa High School
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