Lori Ortiz
Southfield,MI
Summary
Dynamic and compassionate professional with a proven track record in enhancing client satisfaction and streamlining operations across diverse roles, from MDHHS caregiver to People's State Bank teller. Excelled in elderly care and records management, boosting efficiency and trust. Demonstrates exceptional time management and problem-solving skills, significantly improving client and customer experiences.
Overview
25
25
years of professional experience
Work History
Home Help Individual Caregiver
MDHHS
Oakland County, Michigan
11.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Recorded status and duties completed in logbooks for management.
Childcare Provider
Gena Miller
22250 Leewright Ave
01.2019 - 09.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Increased parental satisfaction, providing detailed daily reports on child progress and activities.
Childcare Provider
Jamie Conn
22250 Leewright Ave
08.2018 - 08.2024
- Developed age-appropriate activities and crafts to engage children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
Restaurant Waiter
Ram's Horn Restaurant
Dearborn Heights, MI
10.2008 - 06.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Satellite Consultant
Marrik Dish Company
10000 Wayne Rd. Romulus, MI 48174
04.2003 - 11.2005
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Bank Teller
People's State Bank
Hamtramck, MI
01.2000 - 04.2002
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Collaborated with team members to ensure smooth operations and high-quality service.
Education
No Degree - Accounting And Finance
Detroit College of Business
Warren, MINo Degree - Social Services
Henry Ford College
Dearborn, MISkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Records management
- Care plan assessment
- Client transportation
- Patient management
- Client documentation
- Direct patient care
- Medication and appointment reminders
Languages
Arabic
Limited Working
Timeline
Home Help Individual Caregiver
MDHHS
11.2023 - Current
Childcare Provider
Gena Miller
01.2019 - 09.2024
Childcare Provider
Jamie Conn
08.2018 - 08.2024
Restaurant Waiter
Ram's Horn Restaurant
10.2008 - 06.2016
Satellite Consultant
Marrik Dish Company
04.2003 - 11.2005
Bank Teller
People's State Bank
01.2000 - 04.2002
No Degree - Accounting And Finance
Detroit College of Business
No Degree - Social Services
Henry Ford College