Lori Osland
Buffalo Center,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Regional Billing Specialist
Landus
10.2010 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Senior Head Teller
Pioneer Bank
09.1996 - 08.2009
- Conducted regular training sessions for staff members to ensure up-to-date knowledge on industry changes and regulatory requirements.
- Trained new hires on customer service policies and procedures.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Coached junior tellers on proper procedures, ensuring compliance with bank policies and regulations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Elevated overall branch reputation through consistent delivery of exceptional customer service experiences.
- Played a key role in achieving operational excellence within the branch by consistently adhering to established protocols and best practices.
- Calculated fees due, interest and change for customer transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Collaborated with management to devise strategies for improving overall branch performance and customer experience.
- Identified potential needs through observation, questioning, and listening.
- Executed wire transfers, stop payments and account transfers.
- Enhanced customer satisfaction by effectively managing and resolving complex transactions and inquiries.
Insurance Billing Clerk
Blue Earth Medical Center
02.1994 - 02.1996
- Collaborated with customers to resolve disputes.
- Reconciled accounts receivable to general ledger.
- Kept up-to-date with industry best practices and regulatory changes, ensuring the department''s continued compliance with relevant standards.
- Assisted with reducing outstanding accounts receivables by diligently following up on unpaid claims and denied coverage cases.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Developed positive relationships with healthcare providers, fostering clear communication channels for effective coordination on billing matters.
- Improved claim processing efficiency by accurately entering data and verifying insurance information.
- Ensured compliance with industry regulations, safeguarding sensitive client data while adhering to privacy requirements.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Leveraged strong attention-to-detail skills while reviewing medical codes for proper classification, minimizing risk of denials due to coding inaccuracies.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Contributed to team success by providing support to colleagues during high-volume periods or staff absences.
- Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
- Maintained open lines of communication between departments involved in the billing process, working together to resolve any discrepancies found.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate Degree in Accounting - Accounting
Kaplan College
Mason City, IA05.2010
Associate Degree of Business Administration - Business Administration
North Iowa Area Community College
Mason City, IA05.1988
High School Diploma -
North Iowa High School
Buffalo Center, IA05.1986
Skills
- Invoice Generation
- Data entry proficiency
- Account updating
- Office Equipment Operation
- Sales Tickets
- Billing statement review
- Signature Verification
- General accounting
- Bill payment
- Financial Transactions
- Word Processing
- Medical Billing Expertise
- Accounting Support
- Purchase Orders
- A/P and A/R expertise
- Medical coding knowledge
- Contract Preparation
- Quality Assurance Management
- Cost accounting
- Patient account management
- Claim submission
- Collections
- Financial Reporting
- Billing systems and software
- Deadline Adherence
- Accounts receivable management
- Payment posting
- Vendor invoice processing
- Invoicing proficiency
- Discrepancy Reconciliation
- Account Reconciliation
- Bulk filing
- Invoice Processing
- Inquiry Handling
- Records Research
- Customer Service
- Customer Relations
- Inventory Management
- Team Collaboration
- Customer Engagement
- Customer Contact
- Payment Transactions
- Billing Data Verification
- Discrepancy Resolution
Timeline
Regional Billing Specialist
Landus
10.2010 - Current
Senior Head Teller
Pioneer Bank
09.1996 - 08.2009
Insurance Billing Clerk
Blue Earth Medical Center
02.1994 - 02.1996
Associate Degree in Accounting - Accounting
Kaplan College
Associate Degree of Business Administration - Business Administration
North Iowa Area Community College
High School Diploma -
North Iowa High School
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