Lori Ovalle
San Antonio,TX
Summary
Financial services professional with over 22 years’ experience in Banking, Investments, Strategy and Product Management, who leverages professional experience and education in support of executives and business partners with strategic and operational business decisions. Experienced in working with all levels of management and communicating directly with executive leadership
Overview
23
23
years of professional experience
Work History
Product Owner - Customer Experience
Assurant
03.2022 - Current
- Gather feedback and communicate with stakeholders and other teams to ensure alignment on product strategy and refinement of product design.
- Executed against the product roadmap and managed the lifecycle of products from conception to launch.
- Developed user stories, acceptance criteria, and advised for new features based on customer feedback and requirements.
- Supported developers through sprint planning sessions, daily stand-ups, retrospectives, demos using Agile processes.
- Prioritized backlog items according to business needs and customer value.
Real Estate Agent
Real Broker, LLC
03.2021 - 03.2022
- Assist clients with the purchase, sale, and investment in Real Estate.
- Provide assistance through the transaction process from identifying opportunities, providing guidance and the entire end-to-end process of buying, selling or investing in property.
Experience Owner
USAA BANK, DEPOSIT TRANSACTIONS
12.2018 - 03.2021
- Built the Bank Transaction Limits Experience, to include process improvement, project delivery, and change management practices
- Lead and manage projects using Agile methodologies and provide continual business guidance for the development of solutions
- Escalate issues and work with process owners to develop solutions and manage current processes.
Senior Competitive Intelligence Analyst
USAA ENTERPRISE STRATEGY
09.2015 - 12.2018
- Collaborate and interact with Product Management Directors and Executive Leadership regarding the formulation of product strategy to assist with maintaining a competitive advantage
- Identify competitive forces, industry trends, marketplace strategies and disruptors; utilizing the intelligence gathered to support stakeholders with operational and strategic business decisions
- Communicate trends, competitive forces and strategies via presentations, product briefings, board papers and insights.
AML and Fraud Investigator
USAA ENTERPRISE FINANCIAL CRIMES MANAGEMENT
08.2011 - 09.2015
- Knowledgeable in BSA/AML, CIP and OFAC regulatory requirements. Experience filing CTRs, SARs and familiar with the Bank Secrecy Act.
- Conducted complex and sensitive fraud investigations when compromised and/or fraudulent or money laundering account activity was detected in banking and investment accounts.
- Managed a caseload of investigations, perform review and analysis of activity and report findings to meet regulatory and compliance standards utilizing online investigative tools, third-party databases and internal records.
Specialized Member Services Rep
USAA INVESTMENT MANAGEMENT COMPANY
08.2007 - 08.2011
- Assisted members with suitability recommendations concerning mutual fund and brokerage accounts
- Applied problem solving methods to resolve business and account issues and member complaints
- Utilized extensive knowledge of Brokerage, Mutual Fund and Trading platforms to understand the membership's financial situation while providing actionable advice to strengthen the financial security of the membership.
Teller, Personal Banker, Licensed Banker
Frost Bank, Wells Fargo Bank, Chase
01.2001 - 01.2007
- Served in various bank roles and assisted customers with banking transactions.
Education
Bachelor of Science - Criminology
TEXAS A&M UNIVERSITY
2015
Master of Business Administration -
UNIVERSITY OF THE INCARNATE WORD
2011
Bachelor of Arts - Speech Communication
ST. MARY'S UNIVERSITY
2002
Skills
- Market and competitive analysis
- Agile methodology
- Risk management
- Conflict resolution
- Project Management
- JIRA and Azure Dev Ops
Additional Information
- SAFe 5.0 PO/PM (Product Owner Product Manager) Certified
- SAFe 4.5 Agilist Certified
- Six Sigma Yellow Belt
- Competitive Intelligence Professional Level I
- Competitive Intelligence Professional Level II
- FINRA Series 7 (formerly, Series 6, 63, 66)
- FLMI, Fellow Life Management Institute - Level I certified
- Certified Fraud Examiner Certified
- Anti-Money Laundering Specialist
Timeline
Product Owner - Customer Experience
Assurant
03.2022 - Current
Real Estate Agent
Real Broker, LLC
03.2021 - 03.2022
Experience Owner
USAA BANK, DEPOSIT TRANSACTIONS
12.2018 - 03.2021
Senior Competitive Intelligence Analyst
USAA ENTERPRISE STRATEGY
09.2015 - 12.2018
AML and Fraud Investigator
USAA ENTERPRISE FINANCIAL CRIMES MANAGEMENT
08.2011 - 09.2015
Specialized Member Services Rep
USAA INVESTMENT MANAGEMENT COMPANY
08.2007 - 08.2011
Teller, Personal Banker, Licensed Banker
Frost Bank, Wells Fargo Bank, Chase
01.2001 - 01.2007
Bachelor of Science - Criminology
TEXAS A&M UNIVERSITY
Master of Business Administration -
UNIVERSITY OF THE INCARNATE WORD
Bachelor of Arts - Speech Communication
ST. MARY'S UNIVERSITY