Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Paulo

Milford

Summary

Experienced and compassionate BSN-prepared Registered Nurse with 20 years of clinical and telehealth experience, including 13 years at Teladoc. Proven ability to deliver patient-centered care, support multidisciplinary teams, and lead process improvements. Recognized for mentoring nursing staff, developing training tools, and driving high standards in virtual care delivery. Passionate about preventive health, member satisfaction, education, and patient advocacy.

Overview

20
20
years of professional experience

Work History

Nurse Member Advocate

Teladoc Health Inc.
12.2013 - Current
  • Key clinical resource for the Primary360 nursing team, supporting staff with education, guidance, and workflow troubleshooting.
  • Facilitate communication between patients and care teams for referrals, scheduling, and ongoing care coordination.
  • Conduct symptom assessments, medical history reviews, and vital sign evaluations.
  • Developed and delivered training materials to reinforce new and existing clinical processes.
  • Collaborated with team supervisors to enhance POD and Prior Authorization workflows.
  • Recipient of Teladoc’s Value Award and multiple internal recognitions for excellence.

Staff Nurse - Medical-Surgical / Labor & Delivery

Catholic Medical Center
03.2009 - 12.2013
  • Relief charge nurse and preceptor for new nursing staff.
  • Performed full patient assessments, medication administration, blood transfusions, IV therapy, and epidural monitoring.
  • Cross-trained in Operating Room procedures and collaborated with interdisciplinary teams for holistic care delivery.

Staff Nurse - Medical-Surgical / Oncology / Palliative Care

St. Joseph’s Hospital
09.2005 - 03.2009
  • Provided direct care to oncology and palliative care patients, including chemotherapy administration and cardiac monitoring.
  • Served as relief charge nurse and team mentor.
  • Ensured compassionate support for patients and families navigating serious illness and end-of-life decisions.

Education

Bachelor of Science - Nursing

Southern New Hampshire University
Hooksett, NH
10.2016

Skills

  • Clinical Assessment & Critical Thinking
  • Leadership, Mentoring & Team Support
  • Preventive Healthcare & Patient Advocacy
  • Interdisciplinary Communication & Collaboration
  • Workflow Optimization & Process Improvement
  • EMR Proficiency Telehealth Platforms Presentation Development
  • Verbal & Written Communication Policy Implementation

Timeline

Nurse Member Advocate

Teladoc Health Inc.
12.2013 - Current

Staff Nurse - Medical-Surgical / Labor & Delivery

Catholic Medical Center
03.2009 - 12.2013

Staff Nurse - Medical-Surgical / Oncology / Palliative Care

St. Joseph’s Hospital
09.2005 - 03.2009

Bachelor of Science - Nursing

Southern New Hampshire University

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