LORI PAVIC
Johnstown,PA
Summary
Results-oriented professional with over 14 years of experience in the LTSS Community Health Choices field, serving Pennsylvania's Medicaid community. Proven track record of enhancing organizational performance through versatile leadership and operational oversight. Trusted advisor and discerning partner to senior and executive-level management, offering practical expertise in key business functions within the homecare industry, including operations, strategic planning, business development, staff development, and growth. Recognized for exceeding initiatives, implementing performance improvements, and overcoming industry challenges throughout career. Dedicated to continuous quality improvement in service delivery, with a strong focus on consumer and staff satisfaction. Visionary leader with the ability to motivate individuals to maximize productivity while fostering engaged and cohesive teams. Thrives on tough challenges and excels at translating them into actionable, value-added objectives.
Overview
15
15
years of professional experience
Work History
Director of Quality Assurance & Compliance
Connexus Human Services
01.2023 - Current
- Created and implemented a SOP Manual for all Home and Community based operations
- Crafted and implemented policies and processes to bring the agency into compliance with regulations implemented by PA DOH, Pa Dept of Human Services and Community Health Choices Regulations
- Established a Continued Quality Improvement initiative with measurable KPIs to improve staff and participant satisfaction
- Implemented policy and process to exceed the industries 85% Electronic Visit Verification metrics
Director of Operations
Honor Health Network
01.2022 - 01.2024
- Spearheaded employee change management process following the acquisition, including integration of new policies, systems, and cultural alignment
- Successfully led training sessions, facilitated open communication forums, and implemented feedback mechanisms to ensure a smooth transition and high employee engagement and retention
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Director of Learning and Development
Honor Health Network
01.2022 - 01.2024
- Created a comprehensive onboarding program for new hires that includes company culture, policies, and job-specific training
- Developed career pathways by creating resources for employees to advance within the company
- Including mentorship programs, career coaching, and succession planning
- Organized team-building activities and workshops that promoted collaboration and communication among employees
Regional Operations Manager
MODIV CARE
01.2021 - 01.2022
- Directed the expansion of the CGA brand into western Pennsylvania
- Implemented streamlined processes to build staffing ratios to meet contract needs among Community Health Choices contracts
- Evaluated office growth metrics; implemented marketing initiatives to meet revenue goals
CEO
Prestige Personal Care
01.2019 - 01.2021
- Successfully established and operated a private duty homecare business, overseeing all aspects from initial application to full-scale operations
- Conducted market research to identify target demographics and service needs
- Developed a comprehensive business plan outlining services, pricing, and marketing strategies
- Secured necessary licenses and permits to operate a homecare agency in compliance with state regulations
- Created and managed the business budget, including startup costs, operating expenses, and revenue projections
- Developed marketing strategies to attract clients, including online advertising, community outreach, and partnerships with healthcare providers
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
Director of Services, Recruitment and Training
Alleghenies Unlimited Care Providers
01.2010 - 01.2021
- Led the development and execution of corrective action plan to successfully lift year OLTL sanction from previous management within six months
- Implemented scheduling systems to efficiently manage caregiver assignments and client visits
- Conduced skills gap analysis to determine the areas where staff need improvement
- Developed comprehensive training programs to ensure staff were knowledgeable about company policies, procedures, and best practices in homecare
- Reduced the agency caregiver turnover rate from 75% to 55% within their first 90 days of employment, outperforming the industry average of 69%
- Spearheaded the agency's Community Health Choices rollout
- Oversaw credentialing and contracting processes with vendors and partners
Skills
- Pennsylvania Medicaid
- PA Community Health Choices
- Strategic Planning
- KPI Management
- Strategic Partnerships
- Contract Negotiations
- Process Optimization
- Implementation strategies
- Team Leadership
- Staff Engagement
- Persuasive Public Presentations
- Homecare Consulting Services
- Quality management
- Customer focus
Volunteer Experience
- Pennsylvania Homecare Association (PHA), Board of Directors
- Pennsylvania Homecare Association (PHA), Education committee
- UPMC, Participant Advisory board
Timeline
Director of Quality Assurance & Compliance
Connexus Human Services
01.2023 - Current
Director of Operations
Honor Health Network
01.2022 - 01.2024
Director of Learning and Development
Honor Health Network
01.2022 - 01.2024
Regional Operations Manager
MODIV CARE
01.2021 - 01.2022
CEO
Prestige Personal Care
01.2019 - 01.2021
Director of Services, Recruitment and Training
Alleghenies Unlimited Care Providers
01.2010 - 01.2021
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