Accomplished Registered Nurse with a proven track record at Kaiser Permanente of Washington, showcasing exceptional clinical assessment and leadership skills while triaging calls and coordinating care. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
-Managed patient calls, offering precise advise and care coordination, enhancing patient satisfaction.
-Triaged approximately 30 calls daily, ensuring timely and accurate medical guidance, improving care efficiently.
-Utilized clinical knowledge to assess patient needs, reducing unnecessary ER visits.
-Collaborated with healthcare teams to streamline communication, resulting in improved patient outcomes.
-Charge nurse duties included overseeing the nursing staff, ensuring effective communication and collaboration among team members. Addressing urgent patient issues that arise during virtual visits and coordinating responses.
-Provided critical care in high pressure ER setting, enhancing patient outcomes and efficiency.
-Collaborated with medical teams to streamline emergency procedures, improving response times.
-Utilized advanced nursing skills to manage complex cases, ensuring patient safety and care quality.
-Led ER triage, prioritizing critical cases. Implemented streamlined patient flow system, reducing wait times.
-Charge nurse duties included overseeing the nursing staff, assigning duties, and ensuring proper staffing levels based on patient acuity. Responding to emergencies and managing critical situations effectively, ensuring appropriate resources are mobilized.
-Provided patient care, enhancing recovery times with efficient treatment plans.
-Collaborated with medical teams, improving patient satisfaction scores.
-Utilized critical thinking to address complex medical cases effectively.
-Implemented safety protocols, reducing incidents on the unit.
-Educated patient on post-operative care, promoting faster healing.
-Provided compassionate care in medical-surgical unit, fostering teamwork among staff to enhance patient outcomes and streamline unit operation.