Summary
Overview
Work History
Education
Skills
Timeline
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LORI PETERSON

Spokane

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.

Overview

32
32
years of professional experience

Work History

Customer Service Specialist 2

DSHS/HCS
07.2023 - Current
  • I answer a high volume of calls and assist clients by answering their questions or transferring them to someone who can
  • I prepare documents for hot and cold mail
  • I assist walk-in clients
  • Manage incoming and outgoing mail
  • File documents
  • Manage voicemails
  • Order supplies as necessary
  • Manage worker of the day calendars
  • Book rooms and cars for use.

Specialist

Parker Staffing Services
02.2021 - 07.2023
  • I answer calls for the King county 2-1-1 line
  • Callers call in looking for resources to help them with their rent, utilities, and food
  • I'm able to look for the resources to get them the help that they need
  • I also answer calls for the Covid information line
  • These calls have a variety of questions
  • Some of the calls are in regards to business guidance/restrictions, immunization record help, scheduling appointments, or assistance with financial resources.

Shoe Sales Associate

Macy's
11.2014 - 05.2016
  • I provided excellent customer service, excelled in shoe sales, credit applications, cashiering, and department appearance.

Variety Manager

Haggen
02.1993 - 04.2009
  • Managed the health and beauty department, general merchandise, Bulk foods, and Video department
  • I managed up to 15 people
  • I was responsible for ordering, scheduling, inventory, merchandising, transmittals, customer service, and the variety backroom
  • Accomplishments: I received Variety Manager of the year twice and several times for the quarter
  • During my time as Variety Manager, I trained four individuals to advance their careers and manage their own departments
  • Multiple phone lines, customer service skills.

Education

Associate of Arts -

Whatcom Community College
Bellingham, WA
02.2009

Skills

  • Customer Relations
  • Excellent written and oral communication
  • Telephone Etiquette
  • Complaint Handling

Timeline

Customer Service Specialist 2

DSHS/HCS
07.2023 - Current

Specialist

Parker Staffing Services
02.2021 - 07.2023

Shoe Sales Associate

Macy's
11.2014 - 05.2016

Variety Manager

Haggen
02.1993 - 04.2009

Associate of Arts -

Whatcom Community College

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LORI PETERSON