Lori Phillips
Bay Saint Louis,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure part-time or full-time position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Lori Phillips Photography
06.2016 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Assistant Manager
Slidell High School
08.2019 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Real estate photography Photographer
Real estate Photographer, BPO velocity
06.2016 - 01.2021
- Organized documents to manage paper and electronic filing systems of clients.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Customer Service Manager
Academy Sports + Outdoors
07.2018 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Circle K
06.2016 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Secretary
Iron Horse Erectors, LLC
10.2015 - 05.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Owner/Operator
Dust Bunnies Cleaning Service
01.2014 - 01.2016
- Commercial and residential cleaning.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Customer service associate
Walmart
11.2014 - 09.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew trainer
McDonald's
02.2011 - 06.2014
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Diploma - Graphic Design
Slidell High School
Slidell, LA05.2013
Associate of Arts And Sciences -
Delgado Community College
New Orleans, LASessions College For Professional Design
Tempe, AZSkills
- Financial Transactions
- Excel & Quick Books
- Staff Training
- Customer Relations
- Verbal and Written Communication
- Human Resource Management
- Hiring and Staffing
- POS Inventory System Operation
- Adobe Photoshop & Lightroom
- Merchandising
- Business Administration
- Payroll Processing
Timeline
Assistant Manager
Slidell High School
08.2019 - 10.2022
Customer Service Manager
Academy Sports + Outdoors
07.2018 - 06.2019
Owner/Operator
Lori Phillips Photography
06.2016 - Current
Real estate photography Photographer
Real estate Photographer, BPO velocity
06.2016 - 01.2021
Assistant Manager
Circle K
06.2016 - 07.2018
Secretary
Iron Horse Erectors, LLC
10.2015 - 05.2016
Customer service associate
Walmart
11.2014 - 09.2015
Owner/Operator
Dust Bunnies Cleaning Service
01.2014 - 01.2016
Crew trainer
McDonald's
02.2011 - 06.2014
Diploma - Graphic Design
Slidell High School
Associate of Arts And Sciences -
Delgado Community College
Sessions College For Professional Design
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