Lori Phillips
Crawfordville,FL
Summary
Highly skilled and experienced professional with extensive expertise in clerical accounting and records management. A dependable and collaborative team player with exceptional judgment, strong critical thinking skills, and effective problem-solving capabilities. Seeking a challenging role in a dynamic and fast-paced environment to leverage my skills and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Accounting / HR Specialist
City of Yerington
05.2021 - Current
- Certified Human Resources Specialist managing comprehensive payroll operations, accounts payable, government reporting, W2s, PERS retirement, and bank reconciliations.
- Provided exemplary customer service at the front desk, addressing inquiries and resolving issues efficiently.
- Played a key role in city elections and city-wide events, collaborating closely with the City Manager, Mayor, and City Council.
- Developed and maintained the city's website, Facebook account, and LED sign on Main Street, ensuring timely and accurate information dissemination.
Customer Service Representative
Chewy
11.2020 - 05.2021
- Efficiently fulfilled customer orders in the warehouse, ensuring accuracy and timeliness in sealing, packing, and shipping.
- Assisted in the cart preparation area, contributing to the overall efficiency of warehouse operations.
Delivery Driver
Pizza Hut
07.2019 - 06.2021
- Ensured timely delivery of products to customers while maintaining stringent safety standards.
- Provided exceptional customer service in-store, handling food preparation and customer interactions.
- Played a pivotal role in training new drivers, sharing best practices and safety protocols.
Customer Service Representative
Online Tech Stores
09.2019 - 10.2020
- Assisted customers with defective products, facilitating new orders and ensuring customer satisfaction.
- Managed challenging customer interactions with professionalism and efficiency in a fast-paced environment.
Education
Diploma -
Arlington High School
02.1991
Skills
- HR Certified through PSHRA-CP (01/02/23)
- Notary Public, State of Nevada (No: 12-8944-12, expires 01/21/26)
- Over 25 years of clerical and administrative experience
- Excellent customer service skills
- Quick learner with adaptability and resilience
- Collaborative team player with innovative ideas
- Friendly and outgoing individual with a strong work ethic
References
- Robert Switzer, City Manager, City of Yerington, manager@yerington.net, 775-463-3511
- Christopher Miller, Chief of Police, City of Yerington, cowboyupmiller@yahoo.com, 775-315-1540
- Sheema Shaw, City Clerk (Retired), City of Yerington, sheemashaw@gmail.com, 775-741-4088
Timeline
Accounting / HR Specialist
City of Yerington
05.2021 - Current
Customer Service Representative
Chewy
11.2020 - 05.2021
Customer Service Representative
Online Tech Stores
09.2019 - 10.2020
Delivery Driver
Pizza Hut
07.2019 - 06.2021
Diploma -
Arlington High School
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