Summary
Overview
Work History
Education
Skills
Timeline
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Lori Piora

Clermont,FL

Summary

Driven professional with a proven track record at DOWNTOWN YMCA, enhancing customer acquisitions by 60% through strategic social media and grassroots marketing. Excelled in high-stress situations at Branch Garage Doors, demonstrating exceptional customer service and conflict resolution skills. Adept in data entry and critical thinking, ensuring efficiency and accuracy in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Dispatcher

Branch Garage Doors
01.2005 - 01.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.

Membership Coordinator

DOWNTOWN YMCA
05.1996 - 09.2001
  • Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
  • Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
  • Conducted periodic surveys to gather member feedback and strategize improvements based on the insights gained.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
  • Built talented team through hiring and training new associates.
  • Enhanced event attendance through meticulous planning and promotion of engaging activities for members.
  • Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Increased customer acquisitions by 60% through effective social media management, grassroots marketing, and new member orientation.

Education

Diploma -

Oak Ridge High School
Orlando, FL
05.1982

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Dispatch Coordination
  • Schedule Management
  • Route Planning
  • Schedule Coordination
  • Updating logs
  • Customer Relationship Management
  • Route Navigation
  • Routing orders
  • Work Order Management
  • Service Coordination
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Multitasking Abilities
  • Effective Communications
  • Organizational Skills
  • Excellent Communication

Timeline

Dispatcher

Branch Garage Doors
01.2005 - 01.2022

Membership Coordinator

DOWNTOWN YMCA
05.1996 - 09.2001

Diploma -

Oak Ridge High School

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Lori Piora