Lori Planz

Invoice/Office Associate

Walmart #0563

06.1987 - 08.2017

Responded to inquiries from callers seeking information.
Completed clerical tasks such as filing, copying, and distributing mail.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
Processed incoming correspondence promptly while maintaining an organized workspace.
Collaborated inter-departmentally to assist with workflow and gather reports and data.
Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
Conducted thorough research as needed which contributed significantly towards successful project outcomes.
Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
Effectively managed vendor relations, resulting in timely deliveries and a reduction in supply chain issues.
Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Completed daily logs for management review.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Volunteered to help with special projects of varying degrees of complexity.
Increased customer service success rates by quickly resolving issues.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Performed wide-ranging administrative, financial and service-related functions.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Trained and supervised employees on office policies and procedures.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.