Lori Policht
Antioch,IL
Summary
Excelled in building customer relationships and enhancing satisfaction, leading to increased sales revenue and repeat business. Skilled in interpersonal communication and customer retention, achieving top client satisfaction ratings through innovative solutions and exceptional service delivery. Hardworking employee enthusiastic about learning more about this position inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Sales Representative
VB & Co. Designs
05.2023 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated new leads through networking and attending industry events.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
Customer Service and Sales
Great Lakes Antiques Boutique
05.2021 - 06.2023
- Built client relationships by acting as liaison between customer and vendor, to ensure desired outcome for both parties.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Implemented comprehensive visual staging in boutiques area, and throughout store that improved customer interest and sales.
Department Specialist
Baxter Healthcare
08.2001 - 03.2019
- Collaborated with cross-functional teams to develop innovative solutions addressing complex customer service and logistic challenges.
- Attended regular training sessions to keep updated on company advances and changes to help drive improvement of deliveries for patients.
- Developed strong relationships with internal and external customers to ensure alignment of department goals with overall company objectives.
- Enhanced communication within the department by encouraging open dialogue among team members.
- Optimized resource allocation within the department by tracking performance metrics and adjusting workload distribution accordingly.
- Identified areas for improvement in department procedures, resulting in increased productivity and employee satisfaction.
- Evaluated vendor proposals for various services, selecting providers based on best value and fit for department needs.
- Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
Education
High School Diploma -
Eastern Illinois University
Charleston, ILSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Sales Presentations
- Sales closing
- Customer Retention
Timeline
Sales Representative
VB & Co. Designs
05.2023 - 07.2024
Customer Service and Sales
Great Lakes Antiques Boutique
05.2021 - 06.2023
Department Specialist
Baxter Healthcare
08.2001 - 03.2019
High School Diploma -
Eastern Illinois University