Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Poston

Plaquemine,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Southstar Urgent Care
05.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed over 50 customer calls per day.
  • Increased scores for checking in and checking out.

Authorization Coordinator

Baton Rouge Cardiology
10.2020 - 04.2022
  • Maintained consistent follow-up on status of prior authorization requests.
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Reviewed documentation for accuracy and assessment of necessity.
  • Managed over 50 call per day.

Receptionist

Family First Medical
08.2016 - 10.2018
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Managed over 40 patients and more than 20 calls daily.

Receptionist

Reddy Family Medical
02.2015 - 03.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed over 40 patient flow daily.

Education

High School Diploma -

Plaquemine High School
Plaquemine, LA
05.2013

Skills

  • Microsoft Word
  • Multi-Line Telephone Operation
  • Credit Card Payment Processing
  • Clerical Support
  • Retail Sales Customer Service
  • Managing Multiple Tasks
  • CRM Software
  • Customer Retention Strategies
  • Multi-Line Phone Talent

Timeline

Customer Service Representative

Southstar Urgent Care
05.2022 - 05.2023

Authorization Coordinator

Baton Rouge Cardiology
10.2020 - 04.2022

Receptionist

Family First Medical
08.2016 - 10.2018

Receptionist

Reddy Family Medical
02.2015 - 03.2016

High School Diploma -

Plaquemine High School

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Lori Poston