Lori Preston
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
27
27
years of professional experience
Work History
Office Manager
Galveston Baptist Association
06.2020 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between the Executive Director and churches, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing associational church inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department manager.
- Coordinated special projects and managed schedules.
Administrative Assistant to the Pastor
Texas Avenue Community Church
05.2008 - 06.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported church staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital church information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executive pastor and staff by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
- Established systems for tracking congregational engagement levels, and identifying areas for improvement in member retention rates and overall satisfaction levels.
- Provided spiritual care through visitation, counseling, and prayer.
- Organized successful fundraising events designed to support church missions locally.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
Beauty Advisor/Cosmetic Counter Manager
Dillard's
02.1997 - 03.2004
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Followed up with customers to increase satisfaction with purchases and services.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
Education
High School Diploma -
Clear Creek High School
League City, TX05.1992
Skills
- Team Supervision
- Office Management
- Contract Administration
- Employee Supervision
- Data Entry
- Compliance Monitoring
- Policy Development
- Inventory Control
- Supply Management
- Expense Reporting
- Operations Management
- Customer Service
- Bookkeeping
- Administrative Support
- Workflow Optimization
- Scheduling and Calendar Management
- Mail Handling
- Policy and Procedure Modification
- Event Coordination
- Clerical Support
- Travel Coordination
- Excellent Multi-Tasking Ability
Timeline
Office Manager
Galveston Baptist Association
06.2020 - Current
Administrative Assistant to the Pastor
Texas Avenue Community Church
05.2008 - 06.2020
Beauty Advisor/Cosmetic Counter Manager
Dillard's
02.1997 - 03.2004
High School Diploma -
Clear Creek High School