Accomplished Senior Client Admin Specialist with experience optimizing vendor management systems and streamlining submission processes. Known for innovative problem-solving, keen attention to detail, and adaptability, with a proven track record of managing multiple priorities in dynamic environments. Dedicated to delivering high-quality results that enhance operational efficiency and contribute to organizational success.
• Generate and review approximately 100 provider profiles weekly, matching candidates across multiple Vendor Management Systems (VMS), maintaining a 99% turnaround time for priority client submissions.
• Optimized job postings to enhance recruitment efforts and fill positions efficiently.
• Update and edit job order details with meticulous attention to detail.
• Assist leaders with onboarding and training of new specialists.
• Provide leadership coverage as needed.
• Proactively recommend system and procedural enhancements.
• Acted as the go-to technical and subject matter expert, providing guidance and support to the team.
• Provided coverage for consultants during out-of-office periods, ensuring seamless communication by obtaining first-day information and orientation instructions for new hires.
• Assisted with placement audits by preparing and managing facility confirmations, ensuring accuracy and compliance with client expectation.
• Conduct thorough submission audits to guarantee compliance and quality.
• Managed VMS logins via Excel to streamline system access.
• Maintained and created new contract files, ensuring all documentation was up to date and accurately filed.
• Enter current client bill rates into company and corporate databases.
• Collaborated with corporate teams to generate and analyze usage and retention reports.
• Prepared and distributed sales correspondence and Certificates of Insurance.
• Examine and edit contractual language in files and databases.
• Developed and maintained comprehensive sales spreadsheets.
• Conducted in-depth reviews of job applications, resumes, and CVs to identify highly qualified candidates.
• Oversaw an electronic filing system to ensure all applicant documents—contracts, applications, licenses, certifications —were accurately tracked, verified and maintained.
• Streamlined the hiring process by performing thorough reference checks and efficiently updating candidate profiles across multiple databases.
• Oversaw inventory and procurement processes, ensuring timely ordering and delivery of plumbing and HVAC materials and equipment.
• Maintained precise records to support smooth operations and inventory accuracy. • Coordinated with contractors and county inspectors to schedule necessary inspections and arrange on-site deliveries, optimizing project timelines.
• Prepared and processed financial documents, including invoices and payment records, to ensure accurate billing and payment tracking. • Managed an average of 30 customer calls per day, efficiently dispatching technicians for service calls, and fulfilling customer service responsibilities.
• Prepared proposals and managed billing processes to enhance customer satisfaction and ensure timely payments.
· 2023 RNnetwork Client Support Employee of the Year
· 2018 RNnetwork People's Choice Award Q1
· 2018 Presidents Club
· 2015 RNnetwork Employee of the Year
· 2007 RNnetwork Excellence Winner – Business Partner of the year
Customer Service Foundations, LinkedIn, Oct 2024
Inventory Management Foundations, LinkedIn, Sept 2024
U.S. Navy
· Navajo Nation, Tuba City, AZ - 1 week May 2023
· Trento, Italy - 1 week September 2024